North America CS Director for Growth

Auror; Denver (CO); Hybrid; USD 160,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Employee share scheme

Hybrid work model

Wellness benefits

Health care plan

Job summary

Auror is seeking a Director of Customer Success for North America to lead and scale our CS function across NA, partnering with executives to translate platform adoption into commercial outcomes.

You will oversee the NA CS Lead and team, design growth strategies, and build a talent engine that elevates customer success as a revenue driver while maintaining a strong focus on retention and expansion.

Qualifications

• Deeply experienced. You've led Enterprise CS or Account Management teams in SaaS, at Director level or above.
• Commercially minded. You see CS as a revenue function and spot expansion opportunities.
• Confident in the room. You navigate senior stakeholders and tell a business narrative at the executive level.
• A team builder. You rally a team around hard problems and get the best out of people.
• Proactive by nature. You act on leading indicators rather than waiting for fires.

Responsibilities

• Own the North America CS function end-to-end and set the strategic roadmap.
• Directly lead the NA CS Lead and their team, plus manage select ICs; develop career paths.
• Turn retention into a growth engine by aligning with Sales and AM for expansions.

Skills

Leadership

Customer Success

SaaS

Commercial mindset

Strategic planning

People management

Job description

Auror is seeking a Director of Customer Success for North America to lead and scale our CS function across NA, partnering with executives to translate platform adoption into commercial outcomes.

You will oversee the NA CS Lead and team, design growth strategies, and build a talent engine that elevates customer success as a revenue driver while maintaining a strong focus on retention and expansion.