Strategic Customer Success Director: Exec Partnerships

ADP, Inc.; Omaha (NE); On-site; USD 120,000 - 150,000; Full time

Job summary

ADP, Inc. is seeking a Director of Customer Success to guide Fortune 500 relationships, drive adoption of Anna platform, and secure measurable ROI. You will lead strategic accounts, coach teams, and collaborate across Product, Insights, and Engineering to deliver value at scale.

The role reports to the Senior Director of Customer Success and demands executive engagement, revenue-growth mindset, and a track record of transforming client performance through coaching and program leadership.

Qualifications

• 5+ years of Customer Success, Client Leadership, Consulting, or SaaS experience.
• Exceptional communication, relationship-building, and consultative problem-solving skills.
• Proven ability to influence executive stakeholders and drive organizational change.
• Experience developing and delivering coaching, training, and performance improvement programs.
• Strong project management and cross-functional leadership capabilities.
• Deep expertise in Anna methodologies, platform capabilities, and business application.

Responsibilities

• Serve as the strategic owner and executive sponsor for assigned clients.
• Lead executive-level engagements with Directors, VPs, and C-suite stakeholders.
• Develop and execute account strategies, value realization plans, and client growth initiatives.
• Drive customer retention, expansion opportunities, and annual revenue growth targets.
• Manage strategic client deliverables and ensure successful execution across multiple portfolios.
• Drive platform adoption and utilization, targeting 88%+ usage.
• Design and deliver training, coaching curricula, and activation programs based on client CX studies.
• Partner with frontline leaders to improve performance outcomes through behavioral change and coaching best practices.
• Identify performance gaps and align Anna® solutions to operational improvement objectives.
• Act as a Subject Matter Expert on the Anna® platform, activation methodology, and product suite.
• Lead cross-functional coordination among Product, Insights, Engineering, and Customer Success teams.
• Provide leadership, mentoring, and development for Customer Success and People Innovation team members.
• Establish scalable processes, operational standards, and best practices.
• Manage client communications, risk mitigation, workstream execution, and senior leadership updates.
• Represent Anna® in client engagements, industry events, case studies, and strategic initiatives.

Job description

ADP, Inc. is seeking a Director of Customer Success to guide Fortune 500 relationships, drive adoption of Anna platform, and secure measurable ROI. You will lead strategic accounts, coach teams, and collaborate across Product, Insights, and Engineering to deliver value at scale.

The role reports to the Senior Director of Customer Success and demands executive engagement, revenue-growth mindset, and a track record of transforming client performance through coaching and program leadership.