Strategic Customer Success Manager, Cyber Risk

Bitsight; Oregon; Hybrid; USD 64,000 - 80,000; Full time

Job summary

Bitsight is seeking a Customer Success Manager to own the complete account lifecycle from post-sale through renewal and expansion. You’ll be a trusted advisor who helps customers realize business value, maximize their investment, and achieve measurable outcomes while balancing time-to-value, product adoption, customer health, and revenue growth.

You'll independently manage 50 Tier 3-4 engagements per quarter or 200+ accounts, develop strategic account plans, lead onboarding and adoption, and

Qualifications

• 2-7 years of relevant work experience in customer success, account management, or related B2B SaaS role.
• Deep familiarity with cybersecurity, risk management, or governance frameworks (NIST, ISO).
• Proven track record managing renewals, retention, and expansion outcomes.
• Bachelor's degree or international equivalent; advanced certifications are a plus.
• Strong executive communication and ability to tailor content for use cases.

Responsibilities

• Manage complete account lifecycle, owning renewals, retention, and expansion outcomes for assigned customers.
• Develop and execute strategic account plans aligned to customer objectives, security maturity, and use cases.
• Lead onboarding, operationalization, adoption, and maturity phases; drive value realization.
• Conduct outcome-based business reviews linking Bitsight intelligence to risk management and business goals.
• Build relationships with security directors, CISOs, and risk leads to support strategic initiatives.
• Identify expansion opportunities and partner with sales to advance conversations.
• Proactively manage account health, flag risk indicators, and intervene to reduce churn.
• Communicate upsell and renewal likelihood in line with customer goals.

Skills

Customer success

Account management

Solutions consulting

B2B SaaS

Education

Bachelor's degree or international equivalent

CTPRP, CISSP, PMP certifications

Job description

Bitsight is seeking a Customer Success Manager to own the complete account lifecycle from post-sale through renewal and expansion. You’ll be a trusted advisor who helps customers realize business value, maximize their investment, and achieve measurable outcomes while balancing time-to-value, product adoption, customer health, and revenue growth.

You'll independently manage 50 Tier 3-4 engagements per quarter or 200+ accounts, develop strategic account plans, lead onboarding and adoption, and