Strategic CSM: Enterprise Growth & Partnerships

Hiya Inc.; Dallas (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Equity compensation

Learning & development budget

Job summary

Hiya seeks a Strategic Customer Success Manager to own and grow one of Hiya’s most strategic Operator partners. This is a post-sales quarterback role driving adoption, leading complex programs, delivering measurable value, and unlocking multi-million dollar growth within the account.

You’ll operate across executive engagement, technical delivery, and commercial expansion—bringing structure to ambiguity and momentum to complex environments.

Qualifications

• 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses.
• Experience managing large, complex enterprise customers (8-figure / multi-million ARR).
• Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth.
• Proven ability to drive commercial outcomes—not just relationships.
• Solid program management skills; comfortable leading complex, cross-functional initiatives.
• Confidence operating in technical environments (APIs, integrations, pilots/POCs).
• Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.
• Strong stakeholder management, including executive-level engagement.
• Highly proactive, data-driven, and comfortable operating in ambiguity.
• Prior experience working with this Operator is highly desirable.

Responsibilities

• 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
• Experience managing large, complex enterprise customers (8-figure / multi-million ARR)
• Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
• Proven ability to drive commercial outcomes—not just relationships
• Solid program management skills; comfortable leading complex, cross-functional initiatives
• Confidence operating in technical environments (APIs, integrations, pilots/POCs)
• Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.
• Strong stakeholder management, including executive-level engagement
• Highly proactive, data-driven, and comfortable operating in ambiguity
• Prior experience working with this Operator is highly desirable

Skills

Customer Success

Strategic Accounts

SaaS/Platform

Large Enterprise

Post-Sales Lifecycle

Program Management

APIs & Integrations

Executive Engagement

Data-Driven

Onsite Dallas/Plano

Job description

Hiya seeks a Strategic Customer Success Manager to own and grow one of Hiya’s most strategic Operator partners. This is a post-sales quarterback role driving adoption, leading complex programs, delivering measurable value, and unlocking multi-million dollar growth within the account.

You’ll operate across executive engagement, technical delivery, and commercial expansion—bringing structure to ambiguity and momentum to complex environments.