Strategic Partnerships & Care Access Manager

Charlie Health, Inc.; Oregon; Híbrido; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Stock options

Benefits package

Descripción de la vacante

Charlie Health, Inc. is seeking a Partnerships Account Manager to support the Partnerships team, ensuring top-notch patient and referral-source experiences. You will educate stakeholders, reduce access barriers, and design programs for employee populations nationwide.

You will work both internally and with patients to facilitate timely care and data integrity. The role emphasizes operational excellence, adherence to workflows, and collaboration across departments to amplify access to mental

Formación

• Bachelor's degree in Business, Operations, Healthcare or related field.
• 1–2 years experience in an operations, administrative, or data-entry role (healthcare experience a plus).
• Exceptional attention to detail and accuracy in managing data.
• Excellent organizational and time-management skills, with ability to manage high-volume workflows.
• Proficiency with CRM platforms (Salesforce preferred) and comfort with digital tools and databases.
• Strong written and verbal communication skills and a collaborative working style.

Responsabilidades

• SLA and KPI Development and management to ensure scalable performance.
• Cross-functional collaboration to design standards and priorities across departments.
• Process Design and Improvement of admissions and data workflows; identify automation opportunities.
• Manual data entry and verification to ensure data accuracy.
• Review and process referral information daily and maintain provider data.
• Create and update accounts/contacts to reflect provider relationships.
• Quality assurance measures and documentation of data processes and standards.
• Collaborate with admissions, clinical, growth strategy, partnerships, and compliance teams.

Conocimientos

CRM proficiency

Attention to detail

Organizational skills

Communication skills

Independent worker

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

Charlie Health, Inc. is seeking a Partnerships Account Manager to support the Partnerships team, ensuring top-notch patient and referral-source experiences. You will educate stakeholders, reduce access barriers, and design programs for employee populations nationwide.

You will work both internally and with patients to facilitate timely care and data integrity. The role emphasizes operational excellence, adherence to workflows, and collaboration across departments to amplify access to mental