Partnerships & Access Operations Manager

Charlie Health, Inc.; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Charlie Health, Inc. is seeking a Partnerships Account Manager to optimize patient and referral experiences across go-to-market channels. The role focuses on educating stakeholders, reducing access barriers, and designing programs for employee populations.

You will work with internal teams to ensure accurate data capture, timely admissions, and compliant processes across the Charlie Health experience. The role emphasizes organization, attention to detail, and cross-functional collaboration to

Qualifications

• Bachelor's degree required in Business, Operations, Healthcare.
• 1–2 years in operations, administrative, or data-entry role (healthcare a plus).
• Exceptional attention to detail and accuracy in managing data.
• Excellent organizational and time-management skills for high-volume workflows.
• Proficiency with CRM platforms (Salesforce preferred) and comfort with digital tools/databases.
• Strong written and verbal communication and collaborative working style.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Passion for Charlie Health’s mission to expand access to high-quality mental health care.

Responsibilities

• SLA and KPI development to ensure scalable performance; manage team to standards.
• Design and optimize pre-admission, in-care, and post-care processes for efficiency and accuracy.
• Execute data entry and maintain data quality; update referral and provider records daily.
• Support QA measures and document data processes, standards, and best practices.
• Collaborate cross-functionally with admissions, clinical, growth, partnerships, care experience, and compliance teams.

Skills

Attention to detail

Organization

Communication skills

Time management

Independent work

Collaborative

Problem solving

Customer service

Flexible hours

Deescalation skills

Education

Bachelor's degree in Business, Operations, Healthcare

Tools

Salesforce

Excel

Job description

Charlie Health, Inc. is seeking a Partnerships Account Manager to optimize patient and referral experiences across go-to-market channels. The role focuses on educating stakeholders, reducing access barriers, and designing programs for employee populations.

You will work with internal teams to ensure accurate data capture, timely admissions, and compliant processes across the Charlie Health experience. The role emphasizes organization, attention to detail, and cross-functional collaboration to