Strategic Partnerships Account Manager - Renewals & Growth

ADP, Inc.; Montvale (NJ); On-site; USD 95,000 - 130,000; Full time

Job summary

ADP, Inc. is seeking an Account Manager, Strategic Partnerships in Montvale, NJ to own the post-sale lifecycle for a defined portfolio of corporate and academic partners. You will onboard new accounts, drive renewals, and lead expansion efforts while maintaining accurate CRM records.

The role emphasizes relationship-building, cross-functional coordination, and proactive risk management across accounts, with travel up to 15% as needed.

Qualifications

• Bachelor's degree required.
• 5–7 years of experience in account management or related field.
• Proven ability to grow and retain existing accounts.
• Experience managing a large portfolio and prioritizing renewal and expansion.
• Strong relationship-building and consultative skills.
• Experience with professional certifications, learning programs, or membership solutions preferred.
• Excellent communication and presentation skills.
• Proficiency with Salesforce and Microsoft Office.
• Willingness to travel up to 15%.

Responsibilities

• Own the post-sale relationship for assigned accounts following a documented handoff.
• Receive newly closed accounts and set up onboarding within required days.
• Maintain Salesforce records with accurate deal-type tagging.
• Manage renewal cycle and target 90% renewal rate.
• Identify at-risk accounts and develop retention plans.
• Coordinate with New Logo Acquisition on handoff quality and context needed.
• Provide market insights and competitive intelligence to leadership.
• Partner with the Business Development Coordinator on renewal administration and CRM updates.
• Refer net-new opportunities to the New Logo Acquisition team.
• Drive adoption of CMA, CSCA, FMAA, and micro-credentials.

Skills

Account management

Customer success

Relationship management

Communication

Presentation

Interpersonal skills

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

ADP, Inc. is seeking an Account Manager, Strategic Partnerships in Montvale, NJ to own the post-sale lifecycle for a defined portfolio of corporate and academic partners. You will onboard new accounts, drive renewals, and lead expansion efforts while maintaining accurate CRM records.

The role emphasizes relationship-building, cross-functional coordination, and proactive risk management across accounts, with travel up to 15% as needed.