Strategic Accounts Growth & Renewal Manager

ima - NorthEast Regional Council; Montvale (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

ima - NorthEast Regional Council seeks an Account Manager, Strategic Partnerships to own the post-sale lifecycle for a defined portfolio of corporate, academic, and institutional partners. You will onboard, manage renewals, and drive expansion as part of a coordinated handoff from the New Logo Acquisition and Senior Manager teams.

The role emphasizes building lasting relationships, promoting CMA/CSCA/FMAA and micro-credentials, and maintaining accurate Salesforce records.

Qualifications

• 5–7 years of experience in account management, customer success, or relationship management within B2B, association, credentialing, or subscription-based organizations.
• Bachelor's degree required.
• Demonstrated track record of growing and retaining an existing account base — renewal rate and expansion revenue.
• Experience managing a large, varied portfolio of accounts simultaneously, prioritizing based on renewal timing, risk, and expansion potential.
• Excellent communication, presentation, and interpersonal skills.
• Experience promoting or cross-selling professional certifications, learning programs, or membership solutions is highly preferred.

Responsibilities

• Own the post-sale relationship for assigned accounts following a documented handoff.
• Receive 100% of newly-closed accounts from the closing team within 5 business days of close.
• Complete structured onboarding on accounts that have been closed by sales.
• Set up Salesforce account plus 30/60/90-day touchpoints for all accounts within 10 business days.
• Manage renewal cycle for the full portfolio and target a 90% renewal rate.
• Coordinate with New Logo Acquisition on handoff quality and history context.
• Provide market insights and account-level competitive intelligence to leadership.

Skills

Relationship-building

Communication

Presentation

Interpersonal skills

Consultative selling

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

ima - NorthEast Regional Council seeks an Account Manager, Strategic Partnerships to own the post-sale lifecycle for a defined portfolio of corporate, academic, and institutional partners. You will onboard, manage renewals, and drive expansion as part of a coordinated handoff from the New Logo Acquisition and Senior Manager teams.

The role emphasizes building lasting relationships, promoting CMA/CSCA/FMAA and micro-credentials, and maintaining accurate Salesforce records.