Strategic Partner Success Manager - Remote Midwest

Tutored by Teachers; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health coverage

401k

Wellness benefits

Fully remote

Company laptop

Flexible PTO

Job summary

Tutored by Teachers is seeking a Partner Success Manager to serve as a strategic partner to district and school teams, driving program success and long-term growth. You will lead onboarding, manage your book of business, and identify expansion opportunities to maximize client outcomes.

This is a remote role based in the United States Midwest region, with travel up to 40% of the week to support districts. The position emphasizes customer happiness, retention, and advocacy within a mission-driven

Qualifications

• 3-5+ years in Customer Success or Account Management.
• Experience in K-12 education, district and school leadership preferred.
• Willingness to travel up to 40% of the work week.
• Strong organizational and project management skills; ability to prioritize strategically.

Responsibilities

• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
• Lead onboarding for new clients, setting clear expectations, timelines, and milestones
• Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
• Synthesize client feedback to provide meaningful insights to internal teams & senior management
• Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
• Proactively identify at-risk accounts and partner internally to mitigate churn
• Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience

Skills

Customer Success

Account Management

Project Management

K-12 Education knowledge

Job description

Tutored by Teachers is seeking a Partner Success Manager to serve as a strategic partner to district and school teams, driving program success and long-term growth. You will lead onboarding, manage your book of business, and identify expansion opportunities to maximize client outcomes.

This is a remote role based in the United States Midwest region, with travel up to 40% of the week to support districts. The position emphasizes customer happiness, retention, and advocacy within a mission-driven