Strategic Enterprise Customer Success Manager

SmartRecruiters, Inc.; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity packages

Health benefits plans

401(k) retirement plan

Inclusive parental leave policy

Vibe & Thrive allowance

Flexible leave options

Job summary

Canva is seeking a Strategic Customer Success Manager for North America. You will own the post-implementation journey for marquee enterprise accounts, guiding onboarding, adoption and expansion from kickoff through renewal and upsell.

You’ll partner with strategic account executives, implementation, technical teams and executives to deliver seamless customer experiences, drive revenue, and influence product roadmaps while maintaining strong relationships.

Qualifications

• 6+ years of enterprise post-sale experience in B2B SaaS.
• Data-driven storytelling that influences executives.
• Commercially minded with revenue ownership.

Responsibilities

• Lead post-sale relationship for Canva’s strategic NA accounts across onboarding, adoption, renewal and expansion.
• Identify upsell and cross-sell opportunities in partnership with Sales and account teams.
• Own renewal execution and expansion strategy for a strategic book of business.
• Diagnose risk early and mobilize internal resources to protect and grow accounts.
• Collaborate cross-functionally to advocate for customer needs and influence product roadmaps.

Job description

Canva is seeking a Strategic Customer Success Manager for North America. You will own the post-implementation journey for marquee enterprise accounts, guiding onboarding, adoption and expansion from kickoff through renewal and upsell.

You’ll partner with strategic account executives, implementation, technical teams and executives to deliver seamless customer experiences, drive revenue, and influence product roadmaps while maintaining strong relationships.