Enterprise Partner Success Manager

convo-communications-llc; United States; On-site; USD 65,000 - 80,000; Full time

Job summary

Convo Communications is seeking a relationship-driven Partner Success Manager to ensure the long-term success of our enterprise partners throughout the post-sale customer lifecycle. Following contract execution, the Partner Success Manager assumes ownership of the customer relationship, serving as the primary point of contact for assigned business customers.

This role leads customer onboarding, drives product adoption, strengthens strategic relationships, and helps partners maximize the value of

Qualifications

• 3+ years in Customer Success or related role.
• Experience with post-sale lifecycle in B2B SaaS.
• Ability to build trusted customer relationships and support long‑term account success.
• Experience conducting customer meetings, product demonstrations, onboarding sessions, or training workshops.
• Strong verbal, written, interpersonal, presentation, and relationship‑building skills.
• Ability to understand customer business objectives and effectively communicate the value of products and services.
• Experience using a CRM platform such as Salesforce, HubSpot, or a similar system.
• Strong organizational skills with the ability to manage multiple customer accounts, priorities, and deadlines.
• Demonstrated ability to work independently, exercise initiative, and maintain accountability for assigned goals.

Responsibilities

• Lead customer onboarding by developing implementation plans, coordinating with internal teams, delivering product training, and ensuring partners have the tools and resources needed for long-term success.
• Ensure a seamless transition from the Account Executive following contract execution.
• Drive product adoption and partner engagement by educating customers on best practices, encouraging meaningful utilization of Convo's services, and helping partners achieve their accessibility and communication goals.
• Serve as the primary point of contact for assigned enterprise partners by building trusted relationships, maintaining regular communication, and proactively supporting evolving business needs.
• Conduct Quarterly Business Reviews (QBRs) to review utilization, business outcomes, adoption, performance, and future opportunities.
• Coordinate with Sales, Support, Product, and other internal teams to resolve customer concerns and deliver a consistent customer experience.
• Gather customer feedback and communicate relevant insights to support continuous improvement.
• Monitor account health, proactively identify risks, advocate for customer needs, and develop strategies that improve adoption, retention, and long-term customer success.
• Lead customer renewal strategies while partnering with the Account Executive to identify and execute expansion, cross-sell, and upsell opportunities.
• Demonstrate ongoing business value by helping partners increase adoption, optimize utilization of Convo's services, and achieve their accessibility and communication objectives.
• Maintain accurate customer records, onboarding milestones, communications, account health metrics, and opportunities within the company's CRM.
• Maintain current knowledge of Convo's products, services, features, pricing, and customer resources.
• Collaborate with leadership to improve customer success processes, partner engagement, and overall business results.

Skills

Relationship management

Customer success

Enterprise accounts

Communication

CRM (Salesforce/HubSpot)

ASL proficiency

Cross-functional collaboration

Education

Bachelor's degree in Business, Communications, Marketing, or related field

Tools

Salesforce

HubSpot

CRM software

Job description

Convo Communications is seeking a relationship-driven Partner Success Manager to ensure the long-term success of our enterprise partners throughout the post-sale customer lifecycle. Following contract execution, the Partner Success Manager assumes ownership of the customer relationship, serving as the primary point of contact for assigned business customers.

This role leads customer onboarding, drives product adoption, strengthens strategic relationships, and helps partners maximize the value of