Strategic Partner Success Manager

Convo Communications; United States; Remote; USD 65,000 - 70,000; Full time

Job summary

Convo Communications is seeking a relationship‑driven Partner Success Manager to ensure the long‑term success of enterprise partners after contract execution. You will own the customer relationship and lead onboarding, adoption, and value delivery.

Collaborating with the Account Executive, Customer Success, Support, and Product teams, you will drive renewals, expansions, and customer satisfaction while maintaining professionalism and authenticity.

Qualifications

• 3+ years of professional experience in Customer Success or related role.
• Experience managing enterprise accounts post-sale.
• Ability to work with cross‑functional teams and travel as needed.

Responsibilities

• Lead onboarding and ensure successful implementation for enterprise partners.
• Drive product adoption and coordinate with sales, support, and product teams.
• Manage quarterly business reviews, renewals, and expansion opportunities.
• Maintain accurate customer records and monitor account health.

Skills

Fluency in American Sign Language

Strong communication skills

Relationship-building

Education

Bachelor's degree in Business, Communications, Marketing, or related field

Tools

Salesforce

HubSpot

Job description

Convo Communications is seeking a relationship‑driven Partner Success Manager to ensure the long‑term success of enterprise partners after contract execution. You will own the customer relationship and lead onboarding, adoption, and value delivery.

Collaborating with the Account Executive, Customer Success, Support, and Product teams, you will drive renewals, expansions, and customer satisfaction while maintaining professionalism and authenticity.