Strategic Partner Success Manager

Epignosis; Ohio; Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Stock options

Private health coverage

Family support

Meal allowance

Commuting support

Hybrid work

Learning budget

Starttech ecosystem

Descripción de la vacante

Epignosis is seeking a Partner Success Manager to support our growing partner network worldwide. You will monitor partner health, coordinate training, and ensure partners have the resources to succeed with our TalentLMS and related products.

You'll collaborate with Partner Account Management, Marketing, and internal teams to improve processes, manage onboarding, certifications, and health dashboards, while maintaining accurate partner data in Salesforce. Hybrid work from Athens.

Formación

• Experience in partner operations or customer-facing roles in B2B SaaS.
• Strong organisational skills with ability to manage multiple requests and stakeholders.
• Excellent communication and relationship-building with a customer-centric mindset.
• Comfort coordinating training, onboarding, or certification activities.
• Experience working with CRM systems and managing operational data.
• Ability to analyze engagement metrics and turn insights into actions.
• Detail-oriented and proactive with focus on accurate information.
• Comfort working in a fast-paced, international environment.

Responsabilidades

• As Partner Success Manager, monitor partner health, engagement, and satisfaction and coordinate interventions with Partner Account Managers.
• Serve as the main day-to-day partner contact, resolving requests and coordinating internal escalations.
• Ensure partners have access to tools, pricing info, and sales enablement materials.
• Coordinate training, certification, and recertification activities for partners.
• Maintain partner information and portal content after onboarding.
• Support partner business reviews with health metrics and reports.
• Coordinate Salesforce access and referral workflows.
• Collaborate with internal teams to improve partner processes and experiences.

Conocimientos

Partner operations

Customer focus

Relationship building

Project coordination

Herramientas

Salesforce

Descripción del empleo

Epignosis is seeking a Partner Success Manager to support our growing partner network worldwide. You will monitor partner health, coordinate training, and ensure partners have the resources to succeed with our TalentLMS and related products.

You'll collaborate with Partner Account Management, Marketing, and internal teams to improve processes, manage onboarding, certifications, and health dashboards, while maintaining accurate partner data in Salesforce. Hybrid work from Athens.