Strategic Partner Success Leader

Benepass; United States; Hybrid; USD 125,000 - 145,000; Full time

Benefits offered by this job

95% coverage of medical, dental, and視

WFH setup allowance

Learning & development benefit

Cell phone & internet allowance

Wellness allowance

Co-working & commuter benefit

Team onsite events

Flexible PTO

Job summary

Benepass is seeking a Senior Partner Success Manager to own the success, implementation, and growth of strategic partner relationships. You will manage post-sale partnerships, drive implementations, launch new clients, and develop scalable onboarding practices across models.

You will collaborate with Sales, Customer Success, Implementation, Operations, Product, and Support to ensure partners have the resources and support to succeed.

Qualifications

• 5+ years in partnerships, customer success, or related client-facing roles.
• Experience in employee benefits, HR tech, SaaS, fintech, or benefits administration.
• Proven success managing strategic external relationships and senior stakeholders.
• Strong track record leading implementations and onboarding programs.
• Ability to build scalable processes, playbooks, templates, and SOPs.
• Commercial orientation with ability to identify expansion opportunities.

Responsibilities

• Own a portfolio of strategic partners and build trusted relationships.
• Develop partner success plans, cadences, regular check-ins, and reviews.
• Define onboarding workflows for various partnership models (health plans, digital health, TPAs, HRIS).
• Create repeatable implementation frameworks, timelines, and readiness criteria.
• Coordinate cross-functional implementation workstreams and document commitments.
• Monitor partner performance and translate data into actionable plans.
• Collaborate with Sales, Customer Success, Implementation, and Product.

Skills

Partnerships

Customer Success

Account Management

Channel Management

Implementation

Data Analysis

Communication

Tools

Salesforce

CRM platforms

Job description

Benepass is seeking a Senior Partner Success Manager to own the success, implementation, and growth of strategic partner relationships. You will manage post-sale partnerships, drive implementations, launch new clients, and develop scalable onboarding practices across models.

You will collaborate with Sales, Customer Success, Implementation, Operations, Product, and Support to ensure partners have the resources and support to succeed.