Hybrid Enterprise Support Engineer - Impactful Tech Help

Epignosis; Ohio; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Stock options

Health coverage

Family policy

Daily meals

Commute support

Hybrid work

Learning budget

Starttech ecosystem access

Job summary

Epignosis is seeking a Customer Support Engineer to join our Customer Support team, delivering enterprise‑level technical support to customers via web, email, chat and other channels. You will own customer issues, diagnose and resolve them, escalate when needed, and provide timely feedback while documenting knowledge in KB notes.

Fluent English and a background in IT or CS are required. We offer a hybrid work model with an Athens base, including benefits and growth opportunities.

Qualifications

• Proven enterprise tech support experience.
• Fluent in English.
• Background in Information Technology, Computer Science, or equivalent.

Responsibilities

• Take ownership of customer issues and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for escalation of unresolved issues to internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Document knowledge in knowledge base notes and articles.

Skills

HTML

CSS

JavaScript

APIs

English

Education

IT/CS background

Job description

Epignosis is seeking a Customer Support Engineer to join our Customer Support team, delivering enterprise‑level technical support to customers via web, email, chat and other channels. You will own customer issues, diagnose and resolve them, escalate when needed, and provide timely feedback while documenting knowledge in KB notes.

Fluent English and a background in IT or CS are required. We offer a hybrid work model with an Athens base, including benefits and growth opportunities.