Strategic Partner Success Leader

Benepass; United States; Remote; USD 125,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage (

WFH setup stipend

Learning & Development benefit

Cell phone + internet allowance

Wellness allowance

Co-working and commuter benefit

Onsite partner events

Flexible PTO

Job summary

Benepass is seeking a Senior Partner Success Manager to own and grow strategic partner relationships, drive successful implementations, and build scalable onboarding programs. You will collaborate with Sales, Customer Success, Implementation, Operations, Product, and Support to ensure partners have resources and support for success.

You will develop repeatable processes, playbooks, and training materials while guiding partner Enablement and GTM initiatives to maximize value for both partners and

Qualifications

• 5+ years of experience in partnerships, customer success, account management, or similar client-facing roles.
• Experience in employee benefits, HR tech, SaaS, fintech, benefits administration, or related industry.
• Proven success managing strategic external relationships and senior stakeholders.
• Strong experience leading implementations, onboarding programs, or cross-functional projects.
• Willingness to travel occasionally for partner meetings, events, and industry conferences.

Responsibilities

• Own a portfolio of strategic partners and build trusted relationships with stakeholders.
• Develop partner success plans, cadences, and business reviews.
• Define onboarding best practices for multiple partnership models.
• Create partner-facing and internal enablement materials and playbooks.
• Monitor partner performance and drive adoption and expansion.

Skills

Partnerships

Customer success

Account management

Channel management

Implementation

Client-facing

Tools

CRM systems

Data analysis

Job description

Benepass is seeking a Senior Partner Success Manager to own and grow strategic partner relationships, drive successful implementations, and build scalable onboarding programs. You will collaborate with Sales, Customer Success, Implementation, Operations, Product, and Support to ensure partners have resources and support for success.

You will develop repeatable processes, playbooks, and training materials while guiding partner Enablement and GTM initiatives to maximize value for both partners and