Remote Partner Success & Growth Manager

360 Legal (A Family of Brands); United States; Remote; USD 100,000 - 110,000; Full time

Job summary

360 Legal (A Family of Brands) seeks a Partner Success Manager to lead onboarding, implementation, activation, and go-live for strategic partnerships with Beacon Nonprofit, SnapMailbox, and 360 Legal Forms. You will coordinate with Product, Engineering, Operations, Marketing, Sales, and other teams to ensure successful launches and long-term partner success.

After launch, you will monitor performance, drive adoption and revenue, and maintain strong partner relationships across the portfolio.

Qualifications

• Bachelor’s degree in business-related field preferred.
• 2+ years in partnerships, account management, customer success, partner success or related B2B role.
• Experience managing relationships through implementation, launch and ongoing account management.
• Strong project management to coordinate multiple stakeholders, priorities and timelines.
• Excellent relationship management, communication, organization and problem-solving.
• Experience identifying account growth, adoption, expansion, or cross-sell opportunities.
• Experience with cross-functional collaboration with product, engineering, operations, sales or marketing.
• CRM proficiency with HubSpot or similar tools.
• Self-motivated and comfortable in a remote work environment.

Responsibilities

• Take ownership of newly signed partnerships following the sales handoff and lead partners through onboarding, implementation, activation, and go-live.
• Develop and manage partner launch plans, timelines, milestones, dependencies, and deliverables.
• Coordinate with Product, Engineering, Operations, Marketing, Sales, and other internal teams to support successful partner launches.
• Serve as the primary point of contact for assigned partners and maintain strong, productive relationships.
• Monitor partner performance, engagement, utilization, customer acquisition, and revenue.
• Conduct regular partner check-ins and business reviews with partners to discuss performance and next steps.
• Identify opportunities to increase partner adoption, revenue, and penetration across applicable products and brands.
• Proactively identify implementation or account risks and coordinate internal resources to resolve issues.
• Gather partner feedback and share product needs and growth opportunities with internal teams.
• Maintain accurate partner activity, implementation status, performance, opportunities, and next steps in HubSpot CRM.
• Help develop scalable processes for partner onboarding, activation, account management, and growth.

Skills

Project management

Relationship management

Communication

Organization

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Communications

Tools

HubSpot CRM

Job description

360 Legal (A Family of Brands) seeks a Partner Success Manager to lead onboarding, implementation, activation, and go-live for strategic partnerships with Beacon Nonprofit, SnapMailbox, and 360 Legal Forms. You will coordinate with Product, Engineering, Operations, Marketing, Sales, and other teams to ensure successful launches and long-term partner success.

After launch, you will monitor performance, drive adoption and revenue, and maintain strong partner relationships across the portfolio.