Senior Partner Success & Onboarding Leader

Benepass, Inc.; Northern (KY); Hybrid; USD 125,000 - 145,000; Full time

Benefits offered by this job

Medical coverage

Learning & Development benefit

Cell phone stipend

Wellness benefit

Co-working stipend

Team onsite events

Flexible PTO

Job summary

Benepass, Inc. is seeking a Senior Partner Success Manager to own strategic partner relationships, drive implementation, and grow partner value. You will lead post-sale initiatives, launch new clients, and build scalable onboarding playbooks across partner models.

You will collaborate with Sales, Customer Success, Implementation, Operations, Product, and Support to ensure resources and support are aligned for partner success.

Qualifications

• 5+ years in partnerships, customer success, or related roles.
• Experience in employee benefits, HR tech, or SaaS.
• Proven track record managing external relationships with senior stakeholders.
• Strong experience leading implementations and onboarding programs.
• Ability to create scalable processes and playbooks.

Responsibilities

• Own a portfolio of strategic partners and build trusted relationships.
• Develop partner success plans, cadences, and business reviews.
• Understand each partner's business model and goals.
• Serve as senior point of contact for partner questions and escalations.
• Identify opportunities to deepen relationships and increase value.

Skills

Partnerships

Customer success

Account management

Implementation

Salesforce

Tools

Salesforce

Job description

Benepass, Inc. is seeking a Senior Partner Success Manager to own strategic partner relationships, drive implementation, and grow partner value. You will lead post-sale initiatives, launch new clients, and build scalable onboarding playbooks across partner models.

You will collaborate with Sales, Customer Success, Implementation, Operations, Product, and Support to ensure resources and support are aligned for partner success.