Strategic Partner Success Leader

inforcer; Tampa (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Steep learning curve

Real impact

Transparency

Global team

Regular socials

Employee recognition

Job summary

inforcer is seeking an experienced Senior Partner Success Manager to own a portfolio of larger MSP partners across NA. You’ll build strategic account plans, drive adoption gains, and mentor junior PSMs.

Join a fast-growing startup with a high-trust culture. You’ll collaborate with PDEs on top accounts, recover at-risk engagements, and lead expansion opportunities while delivering measurable ROI.

Qualifications

• Experience managing a portfolio of larger or more complex B2B or SaaS accounts, ideally in partner or customer success.
• Track record of building and delivering strategic account plans with measurable outcomes.
• Comfortable with expansion and renewal conversations; know when to involve a PDE.
• Strong stakeholder management across multiple functions within a partner.
• Experience mentoring or supporting less experienced colleagues.
• Fluent with data (HubSpot, Power BI) to tell a health story and plan next steps.
• Knowledge of cybersecurity, Microsoft 365, or MSP space is a plus.

Responsibilities

• Take ownership of a portfolio of larger, more complex partners.
• Shape 12-month joint business plans with PDEs.
• Move partners from amber to green and lift Adoption Score trends.
• Lead tenant expansion projects and cross-sell opportunities.
• Co-lead complex commercial conversations with PDEs.
• Recover complex, multi-stakeholder at-risk situations.
• Build relationships with department leads beyond usual contacts, working closely with PDEs.
• Mentor junior PSMs and help shape playbooks used by the team.
• Ensure business reviews focus on ROI.

Skills

Portfolio management

Strategic accounts

Account planning

Stakeholder mgmt

Mentoring

Data storytelling

HubSpot

Power BI

Cybersecurity knowledge

MSP / SaaS experience

Tools

Power BI

HubSpot

Job description

inforcer is seeking an experienced Senior Partner Success Manager to own a portfolio of larger MSP partners across NA. You’ll build strategic account plans, drive adoption gains, and mentor junior PSMs.

Join a fast-growing startup with a high-trust culture. You’ll collaborate with PDEs on top accounts, recover at-risk engagements, and lead expansion opportunities while delivering measurable ROI.