Strategic Partner Success Architect

Amazon Inc.; San Francisco (CA); On-site; USD 178,000 - 241,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Principal Partner Success Specialist, ASP Customer Success to scale AWS customer success across partner ecosystems. You will architect and implement frameworks enabling partners to drive and measure customer value post-implementation.

You will blend strategic enablement with hands-on execution, establishing partners as extensions of AWS’s customer success organization and leading end-to-end go-to-market efforts with enterprise partners.

Qualifications

• 10+ years of product or program management, product marketing, business development or technology experience.
• Experience owning/driving roadmap strategy and definition.
• Experience with end-to-end product delivery and feature trade-offs.
• Product management experience or ownership background.
• Bachelor's degree required.

Responsibilities

• Develop partner success strategies aligned with AWS growth objectives.
• Design CS CoE Activate to Advocate framework for partner implementation.
• Create partner-specific success metrics and value realization playbooks.
• Governance models and operational guidelines for partners.
• Measure and improve partner-led customer outcomes.
• Enable partners to scale customer success practices post-sale.
• Drive adoption through partner channels and KPI-driven value realization.

Skills

Roadmap ownership

Strategic initiative management

End-to-end delivery

Feature trade-offs

Product manager

Leadership influence

Education

Bachelor's degree

Tools

AWS knowledge

Job description

Amazon Web Services, Inc. is seeking a Principal Partner Success Specialist, ASP Customer Success to scale AWS customer success across partner ecosystems. You will architect and implement frameworks enabling partners to drive and measure customer value post-implementation.

You will blend strategic enablement with hands-on execution, establishing partners as extensions of AWS’s customer success organization and leading end-to-end go-to-market efforts with enterprise partners.