Strategic Partner Success Architect

Amazon Web Services (AWS); Herndon (VA); On-site; USD 162,000 - 219,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Partner Success Specialist to scale our customer success methodologies across the partner ecosystem and accelerate value realization post-implementation.

You will architect and implement frameworks, enabling partners to serve as extensions of AWS’s customer success organization. You will lead strategy, enablement, and governance initiatives, partnering with various AWS teams to drive measurable partner-driven outcomes and ROI.

Qualifications

• 10+ years of product or program management, product marketing, business development or technology experience.
• 10+ years blending product and program management to execute strategic initiatives about process creation, standardization, and improvement experience
• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner

Responsibilities

• Develop strategies to align partner success initiatives with AWS’ long-term growth objectives
• Design and adapt CS CoE's 'Activate to Advocate' framework for partner implementation
• Create partner-specific success metrics, health scoring models, and value realization playbooks
• Develop governance models and operational excellence guidelines for partners
• Architect scalable approaches to measure and improve partner‑led customer outcomes
• Contribute to the AWS Value Realization Toolkit for Partners
• Enable partners to build and scale their customer success practices by helping demonstrate how creating a customer success COE/customer success capabilities positively impacts their business model
• Guide partners through post‑sale stages
• Deploy customer health frameworks and intervention strategies through partner channels
• Build adoption, change management and stakeholder engagement toolkits
• Coach partners in establishing systematic approaches to value realization
• Build feedback mechanisms to continuously evolve success frameworks based on partner insights
• Establish mechanisms to measure and track partner‑led customer value realization
• Drive partner‑led adoption through technical milestones and usage metrics
• Implement value realization frameworks to meet business KPIs

Skills

Program management

Strategy execution

Stakeholder influence

Enterprise partnerships

Cloud services knowledge

Education

Bachelor's degree

Job description

Amazon Web Services, Inc. is seeking a Partner Success Specialist to scale our customer success methodologies across the partner ecosystem and accelerate value realization post-implementation.

You will architect and implement frameworks, enabling partners to serve as extensions of AWS’s customer success organization. You will lead strategy, enablement, and governance initiatives, partnering with various AWS teams to drive measurable partner-driven outcomes and ROI.