Strategic Partner Architect & Delivery Lead

CaptivateIQ; United States; Remote; USD 155,000 - 215,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible time off

Annual stipends for development

Work anniversary bonuses

401(k) plan

Apple hardware

ERGs and DEI initiatives

Job summary

CaptivateIQ is seeking a Partner Success Manager to own delivery quality and strategic health of partner implementations. You will bridge external partners and internal teams, ensuring scalable, audit-ready commission solutions in complex enterprise environments.

You will act as a technical advisor, project manager, and consultant, driving partner-led engagements and aligning with Solution Architects, Product, and Integrations teams.

Qualifications

• 5–8+ years in SaaS across Partner Success, Solution Architecture, Implementation Consulting, or Technical Project Leadership in ICM or high-complexity SaaS.
• Ability to lead structured discovery and translate business requirements into system constraints.
• Proven track record driving cross-functional initiatives with Sales, CS, PS, Product, and Marketing.
• Excellent facilitation skills for executive-level conversations and working sessions with partner consultants.
• Highly organized and process-oriented with ability to create structure, frameworks, and documentation.

Responsibilities

• Portfolio Leadership: Own a portfolio of SI and consulting partners, primary contact for delivery success and regular business reviews.
• Technical Advisory: Lead architectural decisions on data modeling, incentive logic, and financial reporting for scalable designs.
• Quality Governance: Enforce standards and use Solution Check Points to ensure high-quality go-lives.
• Strategic Orchestration: Coordinate with Solution Architects, Product, and Integrations to resolve hurdles in complex engagements.
• Escalation & Resolution: Serve as lead escalation point for partner-led implementations and balance customer expectations with CIQ standards.
• Continuous Improvement: Capture field feedback to influence product and enablement roadmaps and scalable co-delivery playbooks.
• Performance Analytics: Define partner scorecards tracking delivery quality, CSAT, and risk signals.

Skills

SaaS experience

Partner Success

Solution Architecture

Implementation Consulting

Technical Project Leadership

Cross-functional collaboration

Executive facilitation

Job description

CaptivateIQ is seeking a Partner Success Manager to own delivery quality and strategic health of partner implementations. You will bridge external partners and internal teams, ensuring scalable, audit-ready commission solutions in complex enterprise environments.

You will act as a technical advisor, project manager, and consultant, driving partner-led engagements and aligning with Solution Architects, Product, and Integrations teams.