Strategic Partner Delivery & Governance Lead

UKG; Nashville (TN); On-site; USD 102,000 - 147,000; Full time

Job summary

UKG is seeking a Partner Delivery Manager in Nashville, TN to oversee delivery governance and partner engagements within the Workforce Operating Platform. You will lead project governance, weekly check-ins, go-live readiness, and enablement initiatives with a focus on customer satisfaction and executive presence.

The role requires strong program management, cross-functional collaboration, and up-to-date knowledge of HCM/WFM products. Travel up to 25% may be required.

Qualifications

• 5-8+ years in a Professional Services or Consulting experience.
• UKG Product knowledge (HCM/WFM) or similar industry product domain knowledge.
• Bachelor’s Degree in a related field or other relevant combination of training and experience required.
• Travel of up to 25% may be required for this role.

Responsibilities

• Represent UKG on partner delivered projects; participate in project Steering Committee (Steer Co) presenting an executive presence and being the first point of escalation management should it be required.
• Weekly Project Check-Ins: Ensure accountability and results through validating key questions to ensure the project remains on track.
• Go Live Readiness: Ensure partner adherence to go-live readiness reviews to drive quality go-live deliveries.
• Product Support: Where necessary facilitate engagement into the Partner Experience Center to ensure the partner obtains support should product or configuration issues arise.
• Scope/Budget Management: Collaborate with Partner Operations to manage hours budget in the UKG PSA system; support and approve change requests; closely manage modules delivered by Ready partners to budget.
• Customer OSAT/References: Drive engagement of OSAT survey responses to achieve high reference ability on partner projects.

Skills

Professional Services experience

Communication skills

Product knowledge (HCM/WFM)

Technical concepts understanding

Forecasting & revenue recognition

Education

Bachelor’s Degree in related field

Job description

UKG is seeking a Partner Delivery Manager in Nashville, TN to oversee delivery governance and partner engagements within the Workforce Operating Platform. You will lead project governance, weekly check-ins, go-live readiness, and enablement initiatives with a focus on customer satisfaction and executive presence.

The role requires strong program management, cross-functional collaboration, and up-to-date knowledge of HCM/WFM products. Travel up to 25% may be required.