Global Delivery Director, SaaS Implementations

UKG

Nashville (TN)

On-site

USD 151,000 - 215,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Performance bonus

Restricted stock units (RSU)

Job summary

UKG seeks a seasoned Director of Global Delivery Services to lead, scale, and elevate our global implementation operations for HCM and WFM SaaS solutions. This executive will drive go-live commitments, delivery efficiency, and strong customer partnerships across regions.

The role emphasizes innovative work processes, automation, AI technologies, and cross-functional collaboration with Product, Engineering, Sales and Support to ensure predictable, high-quality outcomes for customers.

Qualifications

7+ years of senior leadership experience in SaaS software delivery and enterprise services.
Strong understanding of HCM and WFM solutions; familiarity with UKG WFM, Ready and Pro is a plus.
Experience scaling Enterprise, SMB and Mid-Market customers and partnering with global teams.

Responsibilities

Define and execute the Implementation strategy aligned with UKG objectives and customer outcomes.
Build trusted relationships across executive leadership to champion a unified delivery vision.
Lead, mentor, and scale a global implementation organization with a culture of accountability and continuous improvement.
Ensure world-class implementations of UKG HCM and WFM SaaS solutions with KPIs and OSAT targets.
Establish and evolve customer success programs to drive satisfaction, retention and value realization.
Drive continuous improvement in methodologies, processes, tools, and AI-enabled delivery.
Partner with Product, Engineering, Sales, Enablement and Support for a seamless end-to-end journey.
Oversee Professional Services lifecycle including enablement, consulting, and transition to support.