Strategic Order Specialist – Customer Care & Fulfillment

EIS, Inc.; Canton (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

EIS, Inc. Canton, GA is seeking a Customer Service Specialist to support customers and internal teams through the order lifecycle.

You will review, enter, and track orders, coordinate with Sales, Planning, Operations, and Logistics, and communicate status updates to customers. You will maintain accurate records, resolve discrepancies, and support on-time delivery while handling inquiries and ensuring excellent service standards.

Qualifications

• High school diploma or GED required.
• Associate or bachelor's degree in business, supply chain, or related field preferred.
• Two+ years of customer service, order administration, or related experience preferred.
• Manufacturing experience strongly preferred.
• Working knowledge of ERP systems, Microsoft Excel, Outlook, and CRM/customer portals preferred.

Responsibilities

• Respond to customer inquiries regarding order status, delivery timing, documentation, and account needs.
• Maintain professional relationships with assigned customers and serve as day-to-day contact.
• Communicate order changes, delays, and revised commitments to customers and internal stakeholders.
• Document customer concerns and coordinate follow-up; escalate issues as needed.
• Review and enter customer orders with accurate part numbers, pricing, quantities, and delivery requirements.
• Maintain order records in ERP/CRM and related systems.
• Process order changes, cancellations, expedites, returns per procedures.
• Monitor open orders, backlog, and milestones; identify discrepancies and risks.
• Coordinate labels, shipping documents, certificates, and customer paperwork with Quality/Production/Logistics.
• Support lifecycle from receipt through production, shipment, and invoicing.

Skills

Customer communication

Order processing

Analytical thinking

Problem solving

Mathematical calculations

Education

High school diploma or GED

Associate or Bachelor’s degree in business or related field

Tools

ERP systems

Microsoft Excel

Outlook

CRM / customer portals

Job description

EIS, Inc. Canton, GA is seeking a Customer Service Specialist to support customers and internal teams through the order lifecycle.

You will review, enter, and track orders, coordinate with Sales, Planning, Operations, and Logistics, and communicate status updates to customers. You will maintain accurate records, resolve discrepancies, and support on-time delivery while handling inquiries and ensuring excellent service standards.