Order Entry & Customer Liaison Specialist

ECMD; North Wilkesboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

ECMD, Inc. is seeking a Customer Service Representative to act as the liaison between customers and the company, handling orders, quotes, and communications. The CSR coordinates with logistics, processes changes, and supports auditing activities while ensuring accurate, timely, and professional service.

The role requires effective communication, basic sales experience, and the ability to work in a team while maintaining confidentiality of business information. Limited travel may be required.

Qualifications

• Clear, professional communication with customers.
• Experience in sales or customer service is beneficial.
• Ability to work in a team to solve problems.
• Background in millwork, lumber, or related industries preferred.
• Keep product catalogs and training materials current and auditable.
• Stay knowledgeable on current and new ECMD products.
• May require limited travel and completion of WMA Millwork Certification within one year.

Responsibilities

• Facilitate information flow between customer and company for accurate order entry.
• Quote and process special and stock orders via fax, email, phone, or third party; document pricing and ship dates.
• Honor company selling policies and maintain confidentiality of transactions.
• Handle inquiries, order status, revisions, credits, and pickups with proper communication.
• Coordinate delivery appointments with ECMD Logistics and book them at 7am daily.
• Transmit orders to distribution centers via EDI and maintain order/quote files.

Skills

Customer service

Sales experience

Communication

Team collaboration

Millwork/Lumber background

Job description

ECMD, Inc. is seeking a Customer Service Representative to act as the liaison between customers and the company, handling orders, quotes, and communications. The CSR coordinates with logistics, processes changes, and supports auditing activities while ensuring accurate, timely, and professional service.

The role requires effective communication, basic sales experience, and the ability to work in a team while maintaining confidentiality of business information. Limited travel may be required.