Strategic Order Manager - SAP & Excel Expert

Georg Fischer LLC; Irvine (CA); Presencial; USD 34.000 - 44.000; Jornada completa

Descripción de la vacante

Georg Fischer LLC is seeking an experienced Order Management professional for in-office work in Irvine, CA. The role focuses on processing orders, handling inquiries, and coordinating returns and complaints to ensure timely delivery and high customer satisfaction.

The ideal candidate has 3+ years in order management or admin support, proficiency in SAP, and strong Excel/CRM knowledge. Monday–Friday in-office position with opportunities to improve back-office efficiency.

Formación

• High School diploma or education certificate in applicable functional area preferred.
• Minimum of three years of experience in order management customer service or administrative support preferably in operations or manufacturing.
• Decent SCM/back-office experience preferably in a technical industry.
• Knowledge of ERP system (SAP).
• Excellent knowledge of Excel, Word, and Outlook.
• Knowledge of CRM (Microsoft Dynamics) (preferred).

Responsabilidades

• Process order entry and logistics for efficient order administration (EDI and non-EDI).
• Check open orders and article availability; monitor delivery times and send confirmations.
• Advise customers/suppliers/transporters about current orders, shortages, delivery dates, price changes, and deviations.
• Monitor backorder releases and ensure timely delivery per standards.
• Resolve order issues and processing errors.
• Prepare reports on inquiries, sales trends and customer service metrics.
• Coordinate complaint handling and inform customers regularly.
• Enter returns in SAP and analyze returns; adjust payment dates.
• Perform other duties as assigned.

Conocimientos

Detail-oriented

Time management

Interpersonal skills

Communication skills

Product knowledge

MS Office

Excel

Order processing

Back-office processes

Educación

High School diploma

Herramientas

SAP

Microsoft Dynamics

Excel

Word

Outlook

Descripción del empleo

Georg Fischer LLC is seeking an experienced Order Management professional for in-office work in Irvine, CA. The role focuses on processing orders, handling inquiries, and coordinating returns and complaints to ensure timely delivery and high customer satisfaction.

The ideal candidate has 3+ years in order management or admin support, proficiency in SAP, and strong Excel/CRM knowledge. Monday–Friday in-office position with opportunities to improve back-office efficiency.