Order Management & Fulfillment Specialist

Georg Fischer LLC

Little Rock (AR)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Job summary

Georg Fischer LLC's GF division is seeking an Order Management Specialist to support customers and internal teams in Little Rock. The role handles SAP orders, CRM interactions, and cross-functional coordination with sales, logistics, and warehouse to ensure on-time fulfillment.

You will verify pricing, availability, and delivery timelines; maintain accurate records; and contribute to reports. A detail-oriented communicator with ERP experience in manufacturing thrives in this office-based,

Qualifications

1+ year of experience in order management, customer service, or administrative support.
Familiarity with ERP systems, especially SAP.
Proficient in Excel, Word, and Outlook.
Experience in manufacturing or operations is a plus.
SCM/back-office experience preferred.
Ability to work collaboratively in a team.

Responsibilities

Process customer requests and orders in SAP and track interactions in CRM.
Verify order details, including pricing, availability, and delivery timelines.
Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.
Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
Identify and elevate order discrepancies or delays to appropriate teams.
Utilize Microsoft Teams for collaboration, updates, and internal communication.
Maintain accurate records of orders and customer communications.
Assist with order-related reports and documentation.
All other duties as assigned.