Order Management Specialist — SAP, Dynamics & Cross-Functional

Georg-Fischer; Easton (Northampton County); On-site; USD 42,000 - 64,000; Full time

Job summary

Georg-Fischer is seeking an Order Management Specialist to process customer orders in SAP and track communications in Microsoft Dynamics CRM. You will coordinate with sales, logistics, and warehouse teams to ensure timely fulfillment and clear customer updates.

The role requires a high school diploma (associate degree preferred), 0–2 years in related fields, and proficiency with MS Office, Teams, Dynamics CRM, and SAP. Maintain records and support reports with confidentiality and customer focus.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of experience in customer service, order processing, or related fields.
• Strong attention to detail and ability to multitask.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook), Microsoft Teams, and Microsoft Dynamics CRM.

Responsibilities

• Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
• Verify order details, pricing, availability, and delivery timelines.
• Communicate with customers regarding order confirmations, shipping updates, and inquiries, logging all interactions.
• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
• Identify and escalate order discrepancies or delays to appropriate teams.
• Maintain accurate records of orders and customer communications.
• Assist with order-related reports and documentation.

Skills

Attention to detail

Communication skills

Customer focus

Team collaboration

Multitasking

Adaptability

Confidentiality

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Microsoft Teams

Microsoft Dynamics CRM

SAP

ERP systems

Job description

Georg-Fischer is seeking an Order Management Specialist to process customer orders in SAP and track communications in Microsoft Dynamics CRM. You will coordinate with sales, logistics, and warehouse teams to ensure timely fulfillment and clear customer updates.

The role requires a high school diploma (associate degree preferred), 0–2 years in related fields, and proficiency with MS Office, Teams, Dynamics CRM, and SAP. Maintain records and support reports with confidentiality and customer focus.