Strategic Ops Leader, Competitive Services

Ingersoll-Rand; Davidson (NC); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Ingersoll Rand is seeking a Competitive Operations Leader in Davidson, NC, a hybrid role with two onsite days per week. You will build and scale competitive service execution across channels, connect strategy to field operations, and drive onboarding for vendors and acquisitions.

The role requires 7+ years in industrial service or related fields, a Bachelor's in a technical or business discipline, and strong analytics, communication, and leadership skills. Travel is expected as needed.

Qualifications

• Bachelor's degree required in Engineering, Business, Technical Services, Operations, or related field.
• 7+ years in industrial service, aftermarket operations, technical support, product management, service training, supply chain, or related field.

Responsibilities

• Channel Capability Development: Develop and execute a roadmap to grow competitive services capability across sales channels.
• Identify capability gaps by region and product category; implement corrective actions with Service Operations and Training teams.
• Create and maintain technical training, job aids, service bulletins, and standardized work for competitive equipment support.
• Competitive Service Agreement Execution: Monitor competitive service agreement execution, trends, profitability, and customer-impacting issues.
• Serve as the escalation point for execution challenges and lead structured root-cause resolution.
• Supply Chain Process Setup for New Vendors & Acquisitions: Partner cross-functionally to document scalable processes, close readiness gaps, and enable channels to quote, order, stock, and service competitive products.
• Partner with Sourcing on end-to-end supply chain process setup for new competitive vendors, supplier partnerships, and acquisitions.
• Define ordering, sourcing, stocking, fulfillment, pricing, part identification, and escalation workflows before launch or integration.
• Establish repeatable processes for collecting, validating, and sharing competitive insights and field feedback.
• Training & Knowledge Management: Own competitive services knowledge management, including learning pathways and technical content.
• Coordinate pilot programs and field validation of new tools, training, and execution processes.
• Cross-Functional Leadership: Collaborate with Product Management, Sales Enablement, Service Operations, Supply Chain, and Customer Center leadership to support launches and strategic initiatives.
• Communicate performance metrics, key learnings, and capability improvements to leadership.

Skills

Analytical skills

Communication

Collaboration

Root-cause analysis

Cross-functional influence

Travel-ready

Education

Bachelor's degree in Engineering, Business, Technical Services, Operations, or related field

Tools

Salesforce

Power BI

SharePoint

Learning Management Systems

Job description

Ingersoll Rand is seeking a Competitive Operations Leader in Davidson, NC, a hybrid role with two onsite days per week. You will build and scale competitive service execution across channels, connect strategy to field operations, and drive onboarding for vendors and acquisitions.

The role requires 7+ years in industrial service or related fields, a Bachelor's in a technical or business discipline, and strong analytics, communication, and leadership skills. Travel is expected as needed.