Competitive Operations Leader

Ingersoll-Rand; Davidson (NC); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Ingersoll Rand is seeking a Competitive Operations Leader in Davidson, NC, a hybrid role with two onsite days per week. You will build and scale competitive service execution across channels, connect strategy to field operations, and drive onboarding for vendors and acquisitions.

The role requires 7+ years in industrial service or related fields, a Bachelor's in a technical or business discipline, and strong analytics, communication, and leadership skills. Travel is expected as needed.

Qualifications

• Bachelor's degree required in Engineering, Business, Technical Services, Operations, or related field.
• 7+ years in industrial service, aftermarket operations, technical support, product management, service training, supply chain, or related field.

Responsibilities

• Channel Capability Development: Develop and execute a roadmap to grow competitive services capability across sales channels.
• Identify capability gaps by region and product category; implement corrective actions with Service Operations and Training teams.
• Create and maintain technical training, job aids, service bulletins, and standardized work for competitive equipment support.
• Competitive Service Agreement Execution: Monitor competitive service agreement execution, trends, profitability, and customer-impacting issues.
• Serve as the escalation point for execution challenges and lead structured root-cause resolution.
• Supply Chain Process Setup for New Vendors & Acquisitions: Partner cross-functionally to document scalable processes, close readiness gaps, and enable channels to quote, order, stock, and service competitive products.
• Partner with Sourcing on end-to-end supply chain process setup for new competitive vendors, supplier partnerships, and acquisitions.
• Define ordering, sourcing, stocking, fulfillment, pricing, part identification, and escalation workflows before launch or integration.
• Establish repeatable processes for collecting, validating, and sharing competitive insights and field feedback.
• Training & Knowledge Management: Own competitive services knowledge management, including learning pathways and technical content.
• Coordinate pilot programs and field validation of new tools, training, and execution processes.
• Cross-Functional Leadership: Collaborate with Product Management, Sales Enablement, Service Operations, Supply Chain, and Customer Center leadership to support launches and strategic initiatives.
• Communicate performance metrics, key learnings, and capability improvements to leadership.

Skills

Analytical skills

Communication

Collaboration

Root-cause analysis

Cross-functional influence

Travel-ready

Education

Bachelor's degree in Engineering, Business, Technical Services, Operations, or related field

Tools

Salesforce

Power BI

SharePoint

Learning Management Systems

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Competitive Operations Leader

Location: Davidson, NC- Hybrid (2days onsite)

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Competitive Operations Leader builds and scales competitive service execution capabilities across the Ingersoll Rand Channel, ensuring teams have the processes, training, tools, technical resources, and supply chain readiness needed to support all assets. This role connects strategy to field execution by improving agreement support, vendor and acquisition onboarding, technician enablement, and root-cause resolution across Service, Operations, Supply Chain, Product Management, Sales Enablement, and Customer Center teams.

Responsibilities

Channel Capability Development

• Develop and execute a roadmap to grow competitive services capability across sales channels.
• Identify capability gaps by region and product category; implement corrective actions with Service Operations and Training teams.
• Create and maintain technical training, job aids, service bulletins, and standardized work for competitive equipment support.

Competitive Service Agreement Execution

• Monitor competitive service agreement execution, trends, profitability, and customer-impacting issues.
• Serve as the escalation point for execution challenges and lead structured root-cause resolution.

Supply Chain Process Setup for New Vendors & Acquisitions

• Partner cross-functionally to document scalable processes, close readiness gaps, and enable channels to quote, order, stock, and service competitive products.
• Partner with Sourcing on end-to-end supply chain process setup for new competitive vendors, supplier partnerships, and acquisitions.
• Define ordering, sourcing, stocking, fulfillment, pricing, part identification, and escalation workflows before launch or integration.
• Establish repeatable processes for collecting, validating, and sharing competitive insights and field feedback.

Training & Knowledge Management

• Own competitive services knowledge management, including learning pathways and technical content.
• Coordinate pilot programs and field validation of new tools, training, and execution processes.

Cross-Functional Leadership

• Collaborate with Product Management, Sales Enablement, Service Operations, Supply Chain, and Customer Center leadership to support launches and strategic initiatives.
• Communicate performance metrics, key learnings, and capability improvements to leadership.

Requirements

• Bachelor's degree in Engineering, Business, Technical Services, Operations, or related field.
• 7+ years in industrial service, aftermarket operations, technical support, product management, service training, supply chain, or related field.

Core Competencies

• Strong analytical, communication, collaboration, and root-cause problem-solving skills.
• Proven ability to influence cross-functional teams without direct authority; willingness to travel as needed.

Preference

• Experience with compressed air systems, aftermarket service operations, service agreements, or recurring service programs.
• Familiarity with field service processes, competitive equipment, technician training, Salesforce, Power BI, SharePoint, or learning management systems.

Travel & Work Arrangements/Requirements

• Hybrid position- Onsite Tuesday and Thursdays

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.