Strategic Ops Lead: Merchant Growth & Self-Serve

Uber; New York (NY); Hybrid; USD 162,000 - 180,000; Full time

Benefits offered by this job

Bonus program

Equity opportunities

401(k) plan

Benefits

Job summary

Uber in New York, NY is seeking a Manager, Strategic Operations to scale the global merchant self-serve business, a top acquisition channel in Delivery. The role blends product-led growth, sales and operations, and pricing strategies to accelerate merchant onboarding and engagement.

The role is hybrid and based in NYC, requiring in-person collaboration three days a week, with optional additional days. A focus on automation and AI-informed improvements guides you daily.

Qualifications

• 6+ years of experience in Operations, Program Management, Strategy Consulting, or similar fast-paced environment.
• Proven track record of delivering measurable outcomes in high-velocity B2B or consumer-facing units.
• Exceptional analytical skills with data-driven decision making.

Responsibilities

• Define the growth strategy for the Delivery Self Serve merchant acquisition and engagement engine.
• Drive execution of strategic initiatives across Product, Sales, Marketing, Support and Operations to deliver a best-in-class self-serve experience.
• Use data to monitor performance and extract insights that shape strategy and inform decisions.
• Partner with Product to automate and enhance end-to-end self-serve experiences and align tech with business priorities.
• Collaborate with Marketing to define success metrics, targeting, and ROI for digital campaigns.

Skills

Operations Experience

Strategic Thinking

Analytical Skills

Excel/Sheets

Stakeholder Management

Education

Bachelor's degree or equivalent

Tools

Excel/Google Sheets

Job description

Uber in New York, NY is seeking a Manager, Strategic Operations to scale the global merchant self-serve business, a top acquisition channel in Delivery. The role blends product-led growth, sales and operations, and pricing strategies to accelerate merchant onboarding and engagement.

The role is hybrid and based in NYC, requiring in-person collaboration three days a week, with optional additional days. A focus on automation and AI-informed improvements guides you daily.