Senior Customer Success Ops Leader (Enterprise Growth)

Uber Technologies Inc.; New York (NY); On-site; USD 176,000 - 196,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits package

Job summary

Uber Technologies Inc. in New York City is seeking a Sr Manager of Customer Success Operations to lead a team focused on merchant health, customer experience, and financial health while enabling revenue growth with enterprise partners.

You will co-own key restaurant brand relationships, drive upsell initiatives, and analyze performance to optimize merchant outcomes. Strong cross-functional collaboration and strategic influence are essential.

Qualifications

• 8+ years of experience in strategic sales or account management with Enterprise clients.
• Bachelor's degree in Economics, Finance, Business Administration, or a related field.
• Excellent communication and interpersonal skills with internal and external stakeholders.
• Proven track record of driving revenue growth and achieving targets.
• Basic proficiency in SQL, with the ability to adjust and refine queries as needed.

Responsibilities

• Lead a team of Customer Success Managers to monitor merchant health, drive product adoption, and retention.
• Co-own relationships with key restaurant brands and drive growth goals.
• Identify upsell and cross-sell opportunities and communicate value of new products.
• Analyze performance metrics and present data-driven recommendations.
• Navigate partner conversations and collaborate with Product, Marketing, Operations, Legal, Finance, and more.
• Build relationships with senior stakeholders and drive strategic decisions.

Skills

Strategic sales

Account management

Relationship management

Communication

SQL basics

Cross-functional collaboration

Education

Bachelor's degree in Economics, Finance, Business Administration, or related field

Tools

Salesforce

Excel

Google Sheets

Job description

Uber Technologies Inc. in New York City is seeking a Sr Manager of Customer Success Operations to lead a team focused on merchant health, customer experience, and financial health while enabling revenue growth with enterprise partners.

You will co-own key restaurant brand relationships, drive upsell initiatives, and analyze performance to optimize merchant outcomes. Strong cross-functional collaboration and strategic influence are essential.