Senior Strategic Operations Manager, Consumer Growth

Uber; Chicago (IL); On-site; USD 116,000 - 128,500; Full time

Job summary

An established industry player is seeking a Strategic Operations Manager to drive growth strategies for its Grocery and Retail partners. This role combines stakeholder management, data analytics, and project management to optimize partner performance on a leading food delivery platform. Ideal candidates will possess strong analytical skills, a creative problem-solving approach, and the ability to engage with both technical and strategic stakeholders. If you're ready to make an impact in a fast-paced environment and collaborate with diverse teams, this opportunity offers a chance to shape the future of operations in a dynamic industry.

Qualifications

• 4+ years in operations, business management, or strategy.
• Proficient in SQL and data analysis tools.

Responsibilities

• Manage and execute growth strategies for merchant partners.
• Analyze performance and optimize strategies using data insights.
• Collaborate with internal teams to ensure seamless execution.

Skills

Stakeholder Management

Data Analytics

Project Management

Creative Problem-Solving

Communication Skills

Education

Bachelor's Degree

Tools

SQL

Job description

About the Role

Uber Eats is looking for a Strategic Operations Manager to manage the development and implementation of efficient and impactful growth strategies for some of our largest Grocery and Retail partners.

This operations role calls for a combination of stakeholder management, creative problem-solving, operational optimization, strong data analytics, and project management. Strong communication skills, especially being able to handle both technical and high level conversations with seasoned external leadership, are crucial since a big part of this role will be externally-facing. This is a hands-on, execution-focused role, ideal for someone with strong analytical and problem-solving skills and the ability to collaborate with both technical and strategic stakeholders in a fast-paced environment.

What You’ll Do

• Manage Demand Growth Strategies: Develop and execute tailored marketing and investment plans for a portfolio of national and regional merchant partners in the US & Canada.
• Analyze Performance & Optimize Strategy: Use data-driven insights to assess partner performance, identify areas for improvement, and recommend strategies to enhance investment returns.
• Own Execution & Implementation: Execute growth playbooks, test new demand strategies, and drive revenue through methodical experimentation and optimization.
• Engage with External Stakeholders: Partner with strategic merchant partners on strategy and execution to optimize their performance on UberEats, supporting their investment and demand generation decisions.
• Drive Cross-Functional Alignment: Collaborate with internal teams—including Sales, Marketing, and Operations—to ensure seamless execution of merchant growth strategies.
• Develop Scalable Processes: Implement best practices and operational efficiencies to scale demand growth programs across multiple partners.

Basic Qualifications

• 4+ years of operations, business/ general management, growth operations, strategy, planning, management consulting or similar experience
• Proficiency in SQL and data analysis tools
• Bachelor’s degree

Preferred Qualifications

• 3+ years of experience in growth operations, management consulting, or corporate strategy

• 1+ years of client-facing experience

• Experience in grocery, retail, or CPG industries is a plus

• Strong analytical and problem-solving skills; ability to turn data insights into actionable business strategies

• Excellent verbal and written communication skills, with the ability to work across internal teams and external partners, including with senior stakeholders

• Creative problem-solving approach with ability to build new solutions, experiment and take bold bets

• Ability to execute projects efficiently while managing multiple priorities in a fast-paced environment

• Collaborative mindset with a strong ability to drive cross-functional alignment and execution

• Self-motivated, works independently and possess strong organization and time management skills

For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year.

For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.

For Washington, DC-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.