Manager, Strategic Operations, Merchant Self Serve

Uber; New York (NY); On-site; USD 162,000 - 180,000; Full time

Benefits offered by this job

Bonus program

Equity opportunities

401(k) plan

Benefits

Job summary

Uber in New York, NY is seeking a Manager, Strategic Operations to scale the global merchant self-serve business, a top acquisition channel in Delivery. The role blends product-led growth, sales and operations, and pricing strategies to accelerate merchant onboarding and engagement.

The role is hybrid and based in NYC, requiring in-person collaboration three days a week, with optional additional days. A focus on automation and AI-informed improvements guides you daily.

Qualifications

• 6+ years of experience in Operations, Program Management, Strategy Consulting, or similar fast-paced environment.
• Proven track record of delivering measurable outcomes in high-velocity B2B or consumer-facing units.
• Exceptional analytical skills with data-driven decision making.

Responsibilities

• Define the growth strategy for the Delivery Self Serve merchant acquisition and engagement engine.
• Drive execution of strategic initiatives across Product, Sales, Marketing, Support and Operations to deliver a best-in-class self-serve experience.
• Use data to monitor performance and extract insights that shape strategy and inform decisions.
• Partner with Product to automate and enhance end-to-end self-serve experiences and align tech with business priorities.
• Collaborate with Marketing to define success metrics, targeting, and ROI for digital campaigns.

Skills

Operations Experience

Strategic Thinking

Analytical Skills

Excel/Sheets

Stakeholder Management

Education

Bachelor's degree or equivalent

Tools

Excel/Google Sheets

Job description

About the role and team

We’re looking for a Manager, Strategic Operations to help us scale Uber’s global merchant self-serve business—one of the largest and highest potential acquisition channels in the Delivery business.

In this role, you will help define and drive the strategy to rapidly scale merchant acquisition and strengthen onboarding and engagement through a combination of product-led growth, sales and operational improvements, performance marketing, and pricing and promotions. You will partner with Regional Operations, Marketing, Product, and Commercial Operations teams, including influencing the product vision to simplify, automate and infuse agentic AI into the merchant journey while evolving sales, operations, and support models to align with increasing automation. Success will require a blend of business acumen, data-driven storytelling, and stakeholder management skills.

This is a hybrid role - our team collaborates in-person out of our incredible office in New York City 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so.

What you’ll do

• Define the growth strategy for the Delivery Self Serve merchant acquisition and engagement engine


• Drive execution of strategic initiatives across Product, Sales, Marketing, Support, Sales operations, etc, to deliver a best in class self-serve experiences for Uber merchants


• Harness your analytical skills to monitor performance and uncover actionable insights that shape strategy and drive decision-making


• Partner with Product to drive automation and enhancement of the end-to-end self-serve experience. Represent the voice of the customer with insights based on merchant research and feedback. Drive continuous alignment between tech and business priorities


• Work closely with Marketing to define success criteria, targeting requirements, and ROI methodology to inform digital acquisition and engagement campaigns, optimizing funnel efficiency and retention

Basic Qualifications

• 6+ years of experience in Operations, Program Management, Strategy Consulting, or a similar fast-paced environment.


• Proven track record of delivering measurable outcomes in high-velocity B2B or consumer-facing business units.


• Exceptional analytical skills; must be highly proficient in Excel/Google Sheets and capable of using data to drive business decisions.


• Strong stakeholder management skills with experience influencing senior leadership and cross-functional teams.


• Resilience and adaptability—the ability to thrive in dynamic, unstructured environments with a "get-it-done" attitude.


• Bachelor’s degree or equivalent professional experience.

Preferred Qualifications

• Analytical thinker, with experience using data to drive business decisions


• Prior experience partnering closely with Tech teams to inform strategic roadmaps and review PRDs


• Strong business acumen, with experience evaluating a line of business and understanding how to drive growth
  
• Excellent presentation and communication skills, with experience managing meetings and presentations with senior leaders


• Strong organization and project management skills, including ability to prioritize and lead multiple projects and processes simultaneously


• Comfort addressing ambiguity, for example, shifting priorities or unfamiliar problems

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.