Admission Guide

Full Sail University; Winter Park (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Full Sail University in Winter Park, Florida is looking for an Admissions Guide to secure and retain qualified applicants for campus and online degrees. The ideal candidate will possess excellent verbal and written communication skills, as well as a strong attention to detail and organizational abilities.

This position involves interviewing prospective students, providing detailed information about programs, and updating student records effectively. Ideal candidates should have a bachelor's degree or equivalent experience.

Qualifications

• Bachelor's degree preferred, but relevant experience is also considered.
• Excellent verbal and written communication skills are essential.
• Ability to understand and engage prospective students effectively.

Responsibilities

• Act as a Full Sail University ambassador, maintaining integrity and professionalism.
• Engage with prospective students through compliant interviews for admissions.
• Provide accurate information about educational programs and services.
• Update student records and follow up with prospective students to meet deadlines.
• Adhere to company policies and maintain confidentiality.

Skills

Verbal communication skills

Written communication skills

Attention to detail

Organizational skills

Customer service techniques

Listening skills

Problem-solving skills

Self-motivated

Education

Bachelor's degree preferred

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Admissions Guide

If you’re looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You’ll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

Admissions Guides are responsible for securing, retaining, and maintaining qualified applicants for campus and online undergraduate admission to the University, operating in compliance with state and federal accreditation and institutional policies, to include performing job functions within the parameters of ethical codes of conduct; all of which is done in a shared workflow.

Essential Duties and Responsibilities

• Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
• Field and service prospective students, engage in compliant and customer-service oriented interviews, and recommend students for enrollment when they have been determined to be a strong candidate for admission
• Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations (at a compliant level) to potential students, their parents, and other internal and external clients
• Inquire with all prospective students regarding the verification and discovery phases and complete follow-up calls to ensure they satisfactorily meet deadlines
• Accurately update student records, dialer dispositions, and other vital pieces of the shared workflow

Other Responsibilities

• Adhere to policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Adhere to company attendance standards
• Perform other duties as assigned

Supervisory Responsibilities

No

Competencies

• Excellent verbal and written communication skills
• Ability to relate, understand, and engage prospective students
• Strong attention to detail, organizational skills, and the ability to multi-task in a fast-paced environment are required
• Understand and accurately apply customer service techniques
• Excellent listening and problem-solving skills
• Positive attitude and self-motivated

Education and/or Experience

Bachelor's degree preferred, but will look at combination of education and experience

Certificates, Licenses, Registrations

• N/A

Computer/Equipment Skills

• Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Environmental Factors/Physical Demands

Employee must be able to work a minimum of 40 hours per week. Work is performed in an office environment and may include sitting for extended periods of time. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting to thirty (30) pounds. Employee must be able to work a flexible schedule (late nights, weekends, and extended hours) especially during peak enrollment seasons.

Full Sail is an Equal Opportunity Employer.