Strategic Operations Manager, Healthcare Administration

University of Miami; United States; On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Tuition remission

Competitive benefits package

Job summary

The University of Miami/UHealth invites applications for a Manager, Administrative Operations to support strategic goals and operational leadership across the health system. You will drive cross-functional initiatives, oversee complex programs, and deliver board-ready materials for executives.

Ideal candidates will have 5+ years of healthcare operations experience, strong project management skills, and proficiency with Workday, PowerBI, and the Microsoft Office suite.

Qualifications

• 5+ years of progressively responsible administrative or operations experience, preferably in a healthcare setting.
• Strong project management skills with the ability to lead initiatives from concept through execution.
• Strong proficiency in creating executive-level PowerPoint presentations, including board-ready decks, leadership briefings, and data-driven slide narratives.
• Proficiency in Workday, Microsoft Office Suite Programs, PowerPoint, Word, Excel, Visio, data analysis tools (e.g., PowerBI), and project tracking systems (e.g., SmartSheet).
• Excellent interpersonal and communication skills; demonstrated ability to build consensus and collaborate across departments but also able to work independently as needed.
• Ability to manage change and ambiguity in a fast-paced environment.
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment which pursues a positive patient care experience.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Responsibilities

• Develops and aligns goals with UHealth’s strategic priorities; communicates and builds consensus across stakeholders.
• Provides regular, timely updates to the Executive Director, UHealth Operations and Experience, on key initiatives, administrative assignments, and project progress.
• Assists in setting strategic direction for key programs and facilitates implementation of health system initiatives on behalf of executive leadership.
• Works under consultative direction to support long-term objectives that drive financial performance and operational excellence.
• Serves as liaison between senior leadership and internal/external stakeholders, ensuring effective communication, follow-up, and alignment.
• Acts as the primary point of contact for the UHealth Operations team, managing sensitive and confidential issues with discretion.
• Lead and collaborate end-to-end project management for complex, cross-functional initiatives spanning clinical operations, finance, IT, and administration.
• Manage multiple concurrent projects of varying scope, scale, and complexity.
• Prepare polished executive and board level deliverables including reports, slide decks, dashboards, and briefing materials.
• Identify operational inefficiencies and facilitate structured improvement efforts aligned with health system strategic priorities.
• Apply performance improvement methodologies (Lean, Six Sigma, or equivalent) to drive sustainable process change.

Skills

Project management

Communication

Change management

Executive presentations

Education

Bachelor's degree in Healthcare Administration, Business, Public Health, or related field

High School Diploma

Tools

Workday

Microsoft Office

PowerPoint

Word

Excel

Visio

PowerBI

SmartSheet

Job description

The University of Miami/UHealth invites applications for a Manager, Administrative Operations to support strategic goals and operational leadership across the health system. You will drive cross-functional initiatives, oversee complex programs, and deliver board-ready materials for executives.

Ideal candidates will have 5+ years of healthcare operations experience, strong project management skills, and proficiency with Workday, PowerBI, and the Microsoft Office suite.