Strategic Operations Leader — Customer Service & Culture

Procter & Gamble; Boston (MA); On-site; USD 126,000 - 184,000; Full time

Job summary

Procter & Gamble in Boston is seeking a full-time Operations Manager to own Customer Service, raise the standard, and drive analytics thinking. You will take full ownership of Analytical Thinking initiatives, work with a strong team, and contribute to a high-performance culture.

The role emphasizes risk surface, cultural awareness, client support, discretion with confidential data, and turning vague mandates into measurable work.

Qualifications

• Strong time-management skills and a bias toward action.
• Hands-on command of Decision Making, with Cultural Awareness as a close second
• 7 years of learning when to trust the process and when to break it
• The kind of listening that makes the other person feel heard

Responsibilities

• Surface risks early, loudly, and with a proposed fix attached
• Steer Procter & Gamble's Cultural Awareness roadmap with both nerve and humility
• Provide hands-on support to colleagues and Procter & Gamble clients as needed
• Handle confidential information with discretion and sound judgment
• Turn a vague full-time mandate into work Procter & Gamble can measure

Skills

Time management

Bias toward action

Decision making

Cultural awareness

Listening skills

Job description

Procter & Gamble in Boston is seeking a full-time Operations Manager to own Customer Service, raise the standard, and drive analytics thinking. You will take full ownership of Analytical Thinking initiatives, work with a strong team, and contribute to a high-performance culture.

The role emphasizes risk surface, cultural awareness, client support, discretion with confidential data, and turning vague mandates into measurable work.