Operations Manager

Procter & Gamble; Boston (MA); On-site; USD 126,000 - 184,000; Full time

Job summary

Procter & Gamble in Boston is seeking a full-time Operations Manager to own Customer Service, raise the standard, and drive analytics thinking. You will take full ownership of Analytical Thinking initiatives, work with a strong team, and contribute to a high-performance culture.

The role emphasizes risk surface, cultural awareness, client support, discretion with confidential data, and turning vague mandates into measurable work.

Qualifications

• Strong time-management skills and a bias toward action.
• Hands-on command of Decision Making, with Cultural Awareness as a close second
• 7 years of learning when to trust the process and when to break it
• The kind of listening that makes the other person feel heard

Responsibilities

• Surface risks early, loudly, and with a proposed fix attached
• Steer Procter & Gamble's Cultural Awareness roadmap with both nerve and humility
• Provide hands-on support to colleagues and Procter & Gamble clients as needed
• Handle confidential information with discretion and sound judgment
• Turn a vague full-time mandate into work Procter & Gamble can measure

Skills

Time management

Bias toward action

Decision making

Cultural awareness

Listening skills

Job description

A full-time Operations Manager role with Procter & Gamble is open, and the bar is simple: own Customer Service, raise the standard, repeat. You'll take full ownership of Analytical Thinking initiatives, work alongside a strong team, and earn $126,000 - $184,000 in this full-time role.

Key Responsibilities

• Surface risks early, loudly, and with a proposed fix attached
• Steer Procter & Gamble's Cultural Awareness roadmap with both nerve and humility
• Provide hands-on support to colleagues and Procter & Gamble clients as needed
• Handle confidential information with discretion and sound judgment
• Turn a vague full-time mandate into work Procter & Gamble can measure

What You'll Bring

• Strong time-management skills and a bias toward action
• Comfort with full-time arrangements and the rhythms of a relentlessly-kind workplace
• Hands-on command of Decision Making, with Cultural Awareness as a close second
• 7 years of learning when to trust the process and when to break it
• The kind of listening that makes the other person feel heard

Founded in Boston, MA during a downturn, Procter & Gamble grew no-ego and lean while flashier general rivals burned out. Our MA team treats transparency as a feature, sharing the messy middle, not just the wins.

You bring the Cultural Awareness; we bring $126,000 - $184,000, a mentor, a benefits package, and the freedom to grow on your terms in Boston.

Updated today, this Operations Manager req has fresh dates and an open invitation.