Strategic Operations Analyst: KPI, Scorecards & Change

Broughton Partners; Savannah (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Broughton Partners is seeking a Legal Operations Analyst to join its cross-functional team in Savannah, GA. The role rotates through Marketing, Intake, Criteria, Claimant Services, Law Firm Relations, and Strategic Programs to learn workflow and data movement across departments.

You will own the company scorecard program, define metrics, ensure SMART goals align to strategic objectives, and partner with the Technology data team to document and validate data definitions.

Qualifications

• Experience defining or tracking KPIs and working with dashboards.
• Ability to translate business questions into measurable goals and definitions.
• Strong written and verbal communication, capable of cross-department collaboration.

Responsibilities

• Rotate through key departments to learn workflows and data movement.
• Define metrics, own the scorecard program, and align goals to strategic objectives.
• Create and maintain dashboard definitions and data source mappings.

Skills

KPIs

Dashboards

Stakeholder management

Cross-functional collaboration

Process documentation

SOPs

Change management

SQL

Excel

Power BI

Education

Bachelor's degree in business/analytics/related field

Tools

Salesforce reports

Power BI

Qlik

Domo

Job description

Broughton Partners is seeking a Legal Operations Analyst to join its cross-functional team in Savannah, GA. The role rotates through Marketing, Intake, Criteria, Claimant Services, Law Firm Relations, and Strategic Programs to learn workflow and data movement across departments.

You will own the company scorecard program, define metrics, ensure SMART goals align to strategic objectives, and partner with the Technology data team to document and validate data definitions.