Strategic OEM Key Accounts Leader

Employee Relations Associates, Inc.; Grand Rapids (MI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with Company Match

Paid Time Off

11 Paid Holidays

Tuition Reimbursement

Employee Discount Programs

Bonus opportunities

Job summary

Employee Relations Associates, Inc. in Grand Rapids, MI is seeking a Key Account Manager to drive growth within OEM and industrial accounts. You will manage day-to-day relationships, coordinate launches with internal teams, and ensure customer needs are met.

The role requires 3+ years in key account or B2B sales, strong communication, and CRM proficiency. Comprehensive benefits, PTO, and 401(k) matching are offered.

Qualifications

• 3+ years of experience in Key Account Management, OEM Sales, Account Management, Business Development, or a related B2B sales role.
• Experience working with OEM, manufacturing, industrial, hardware, components, or related customers preferred.
• Bachelor's degree in Business, Marketing, or a related field, or comparable professional experience.
• Proven ability to develop and maintain strong relationships with key customers and decision-makers.
• Strong communication and interpersonal skills with the ability to work effectively with individuals at all organizational levels.
• Strong business development and account-growth skills.
• Ability to manage multiple priorities efficiently and effectively.
• Strong analytical, organizational, negotiation, and problem-solving skills.
• Proficiency with Microsoft Office Suite and CRM systems such as Salesforce.
• Ability to work collaboratively with cross-functional teams and independently manage assigned accounts.

Responsibilities

• Develop and execute strategies to grow revenue and profitability within assigned key accounts.
• Identify new business opportunities and expand the company's presence within existing customers.
• Analyze customer needs, market trends, and competitive activity to identify opportunities for growth.
• Develop strong relationships with key decision-makers and stakeholders.
• Increase share of wallet through customer engagement, satisfaction, and strategic account development.
• Identify opportunities for cross-selling, new products, programs, and services.
• Monitor competitor activity and identify opportunities to strengthen customer relationships.
• Serve as the primary point of contact for assigned key accounts.
• Manage day-to-day customer relationships and ensure customer needs are addressed effectively.
• Coordinate new product and program launches with customers and internal teams.
• Communicate and manage pricing changes, product updates, and other account-related initiatives.
• Partner with internal teams including Sales, Engineering, Operations, Customer Service, and other departments to support customer requirements.
• Maintain accurate account information, forecasts, opportunities, and activities within CRM systems.
• Build long-term strategic partnerships with OEM customers and other key accounts.
• Conduct regular customer meetings and business reviews.
• Develop account plans, sales forecasts, and growth strategies.
• Negotiate pricing, contracts, and business opportunities as needed.
• Monitor account performance and take action to address challenges or opportunities.
• Perform other duties and responsibilities as assigned.

Skills

Key Account Management

B2B sales

Relationship building

Negotiation

Education

Bachelor's degree in Business/Marketing

Tools

Microsoft Office

Salesforce

CRM systems

Job description

Employee Relations Associates, Inc. in Grand Rapids, MI is seeking a Key Account Manager to drive growth within OEM and industrial accounts. You will manage day-to-day relationships, coordinate launches with internal teams, and ensure customer needs are met.

The role requires 3+ years in key account or B2B sales, strong communication, and CRM proficiency. Comprehensive benefits, PTO, and 401(k) matching are offered.