Strategic Enterprise Customer Success Lead - Automotive

Overhaul Group; Ann Arbor (MI); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) Matching

Caregiver/adoption/family leave

Employee Assistance Program

Self paced Development & Training

Rotating Perks at Work program

Flexible PTO policy

Business casual dress

Job summary

Overhaul is seeking a Senior Enterprise Customer Success Manager to lead strategic engagement with top accounts, drive product adoption, and deliver measurable value across the lifecycle.

You will coordinate cross-functional teams, conduct quarterly business reviews, identify growth opportunities, and ensure on-time delivery of tailored solutions in a fast-growing logistics tech environment.

Qualifications

• 10+ years of client-facing project management, customer success, or account management experience in supply chain, automotive, logistics, or B2B SaaS.
• Bachelor's degree or equivalent experience.
• Strong cross-functional communication and presentation skills, with the ability to engage credibly at all levels, including executive and C-suite stakeholders.

Responsibilities

• Manage assigned accounts across the full customer lifecycle, including implementation, ongoing engagement, adoption, and value realization.
• Serve as the primary point of contact for all matters related to assigned clients.
• Promote the value of Overhaul products throughout client organizations and lead business transformation initiatives.
• Ensure timely and successful delivery of solutions aligned with customer needs, business objectives, and contracted scope.
• Identify and pursue cross-sell and expansion opportunities, including Overhaul security solutions, partnering with Sales to grow existing accounts.
• Partner with customers and service providers to improve VIN completeness, data integrity, and operational visibility across the full VIN lifecycle.
• Develop and deliver messaging to existing and prospective clients about Overhaul technology, products, and value.
• Lead quarterly business reviews focused on product adoption, measurable value creation, customer priorities, and growth opportunities.

Skills

Client-facing PM

Customer success

Account management

Supply chain

Automotive

Logistics

B2B SaaS

Education

Bachelor's degree

Job description

Overhaul is seeking a Senior Enterprise Customer Success Manager to lead strategic engagement with top accounts, drive product adoption, and deliver measurable value across the lifecycle.

You will coordinate cross-functional teams, conduct quarterly business reviews, identify growth opportunities, and ensure on-time delivery of tailored solutions in a fast-growing logistics tech environment.