Senior OEM Data Lead – Customer Success (Remote)

J.D. Power; Troy (MI); Remote; USD 76,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Retirement savings

Job summary

JD Power is seeking a Sr. Analyst for OEM Customer Success to act as the data analytics lead and trusted advisor for one or more OEM clients. You will analyze industry trends, generate actionable insights, and support warranty reduction initiatives while building strong client relationships.

You will present findings to executives, collaborate with cross-functional teams, and help customers maximize JD Power data value. Remote work in the USA with domestic travel up to 60% is possible.

Qualifications

• 5+ years of experience in automotive product planning, quality, product development, retail sales, reporting, consulting, or data and analytics roles.
• Bachelor’s degree required; Master’s preferred.

Responsibilities

• Data analysis & insights using BI tools to identify trends and actionable recommendations.
• Manage OEM client relationships and ensure value realization from JD Power data and analytics.
• Provide subject matter expertise on U.S. automotive quality and warranty reduction, benchmarking, and cost/frequency reduction.
• Lead client discussions and deliver clear presentations to stakeholders at various levels.

Skills

Data analysis

Client management

Communication

Excel proficiency

Education

Bachelor’s degree

Master’s degree

Tools

Palantir Foundry

Tableau

Python

Spark

SQL

Job description

JD Power is seeking a Sr. Analyst for OEM Customer Success to act as the data analytics lead and trusted advisor for one or more OEM clients. You will analyze industry trends, generate actionable insights, and support warranty reduction initiatives while building strong client relationships.

You will present findings to executives, collaborate with cross-functional teams, and help customers maximize JD Power data value. Remote work in the USA with domestic travel up to 60% is possible.