Strategic National Accounts Growth Lead

Caliber; Lewisville (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Caliber is seeking a National Account Manager to retain, grow, and operationalize national accounts after onboarding by the Business Development team. You own day-to-day client relationships, governance, and expansion strategy to deliver SLA-compliant service and measurable results.

This client-facing, cross-functional leader partners with Operations to drive growth across locations and services, maintains CRM records, and leads renewal planning. Travel 25-50% as needed.

Qualifications

• 3+ years in B2B account management or customer success.
• Experience managing multi-location or national accounts.
• Strong cross-functional coordination with Operations and support.
• Excellent communication, negotiation, and issue-resolution skills.

Responsibilities

• Own ongoing relationship management for assigned accounts post-close (primary point of contact for the client).
• Lead account governance, including onboarding reinforcement, recurring check-ins, and QBR/MBR cadence with action plans.
• Ensure SLA compliance, billing accuracy, and documentation.
• Partner with Operations to resolve service issues quickly and prevent recurrence.
• Establish a self-managed account process with dashboards, issue-tracking, and escalation paths.
• Drive account growth by expanding locations, services, volume, and program participation.
• Identify and execute expansion plays (new regions, offerings, business units).
• Monitor KPIs and client feedback; translate insights into actions and proactive communications.
• Maintain CRM records and support renewal planning.
• Support contract renewals with value storytelling and risk mitigation.

Skills

Account management

Customer success

Multi-location accounts

Cross-functional coordination

Communication skills

CRM tools

KPI management

Tools

CRM tools

Job description

Caliber is seeking a National Account Manager to retain, grow, and operationalize national accounts after onboarding by the Business Development team. You own day-to-day client relationships, governance, and expansion strategy to deliver SLA-compliant service and measurable results.

This client-facing, cross-functional leader partners with Operations to drive growth across locations and services, maintains CRM records, and leads renewal planning. Travel 25-50% as needed.