Strategic National Accounts Client Lead (Remote)

Highmark Health; Springfield (IL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Highmark Inc. is seeking an experienced account management professional to partner with Client Managers, maintain and grow existing business, and prepare proposals during renewal cycles. This role involves resolving complex account issues and coordinating across internal departments to ensure customer satisfaction.

The position can be hybrid or remote; onsite three days weekly within 50 miles of an office (T, W, TH). A life/health licensing requirement applies with 45-day completion window.

Qualifications

• 3+ years of related, progressive experience
• Experience in client management and account coordination is preferred

Responsibilities

• Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
• Assist in the preparation of benefit design analysis for specialized proposals and quotes.
• Run financial reports or perform basic financial analysis on utilization data and market research.
• Develop detailed specifications for implementation of new products for clients.
• May conduct enrollment meetings during the account renewal process.
• Analyze operational business problems and provide problem resolution and implement changes.
• Leverage internal resources to bring the best service to assigned accounts.
• Work with Sales Support Analysts to ensure accurate service delivery.
• Develop documents and processes to ensure effective communication for all account activities.
• Function as the primary contact for day-to-day account service issues.

Skills

Service orientation

Diligence

Problem Solving

Communication

Drive for Results

Evaluates Critically

Influence Persistence Resilience

Planning and Organizing

Job description

Highmark Inc. is seeking an experienced account management professional to partner with Client Managers, maintain and grow existing business, and prepare proposals during renewal cycles. This role involves resolving complex account issues and coordinating across internal departments to ensure customer satisfaction.

The position can be hybrid or remote; onsite three days weekly within 50 miles of an office (T, W, TH). A life/health licensing requirement applies with 45-day completion window.