Remote-Eligible Senior Client Success Manager

Highmark Health; Baton Rouge (LA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Highmark Inc. seeks an experienced Account Manager to partner with Client Managers, maintain and grow existing business, and assist in preparing proposals, meeting materials and sales collateral during renewals.

The role manages large, complex accounts and coordinates with internal teams on benefit designs, reporting, and implementation; hybrid or remote work is allowed with onsite 3 days/week if within 50 miles.

Qualifications

• 3+ years of related, progressive experience.
• State specific Producer License’s for Life, Accident & Health required or must be obtained within 45 days of hire.
• HIPAA compliance and privacy responsibilities are required across the role.

Responsibilities

• Partner with Client Managers to maintain and grow existing business and sustain positive account relationships.
• Assist in preparing benefit design analyses for proposals and quotes.
• Run basic financial analyses and market research on utilization data.
• Develop specifications for implementing new products for clients.
• May conduct enrollment meetings during renewals.
• Resolve complex issues and recommend process improvements across the organization.
• Coordinate with Sales Support Analysts to ensure accurate service delivery.
• Create work plans and communications for account implementations.

Skills

Service orientation

Diligence

Problem Solving

Communication

Drive for Results

Evaluates Critically

Influence & Persistence

Planning & Organizing

Relationship Building

Job description

Highmark Inc. seeks an experienced Account Manager to partner with Client Managers, maintain and grow existing business, and assist in preparing proposals, meeting materials and sales collateral during renewals.

The role manages large, complex accounts and coordinates with internal teams on benefit designs, reporting, and implementation; hybrid or remote work is allowed with onsite 3 days/week if within 50 miles.