Strategic MXDR Security Key Account Lead

Ontinue; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Microsoft training

Career development

Job summary

Ontinue is seeking a dynamic Key Account Manager in the United States to manage and grow key client relationships across MXDR, advisory, and professional services. The role emphasizes retention, expansion, and long-term partnerships with security-focused executives and technical stakeholders.

You will lead strategic account plans, coordinate with delivery and cyber advisors, and drive revenue through upsell and cross-sell opportunities, while maintaining high customer satisfaction and measurable

Qualifications

• Experience in managing strategic customer relationships with executives and technical buyers.
• Strong understanding of security lifecycle and managed security services is a plus.

Responsibilities

• Own and grow strategic customer accounts with primary point of contact across technical, security, and executive stakeholders.
• Develop and execute strategic account plans aligned with customer objectives and Ontinue's growth strategy.
• Drive account growth and revenue through upsell and cross-sell opportunities across MXDR and advisory services.
• Build and expand executive relationships to increase account penetration and establish Ontinue as a trusted security partner.
• Lead business reviews, renewals, expansions, and pipeline forecasting for assigned accounts.
• Proactively manage account health, risks, and customer satisfaction across engagements.
• Collaborate with delivery and security teams to ensure successful onboarding and measurable outcomes.

Skills

Sales experience

Account management

Customer success

Microsoft security solutions

Job description

Ontinue is seeking a dynamic Key Account Manager in the United States to manage and grow key client relationships across MXDR, advisory, and professional services. The role emphasizes retention, expansion, and long-term partnerships with security-focused executives and technical stakeholders.

You will lead strategic account plans, coordinate with delivery and cyber advisors, and drive revenue through upsell and cross-sell opportunities, while maintaining high customer satisfaction and measurable