Remote Key Account Manager – Growth & Operations Leader

SupportYourApp; United States; Remote; USD 70,000 - 120,000; Full time

Job summary

SupportYourApp is seeking a Key Account Manager in the United States to own client accounts end-to-end, drive commercial results, and manage operations and relationships. You will negotiate SLAs and scopes, coordinate with Legal and Finance on MSAs and SOWs, and structure plans that scale with client needs.

You will build and launch client teams, expand language/time-zone coverage across hubs, and ensure successful go-lives while maintaining strong client leadership communications.

Responsibilities

• Own the account. You’ll be responsible for its commercial results, operations, and reputation.
• Negotiate on both sides. You’ll agree on SLAs, KPIs, rates, and scope; work with Legal and Finance on MSAs, SOWs, and amendments.
• Turn requests into plans. Convert vague asks into scoped, costed, staffed workstreams; push back when needed; handle escalations and missed SLAs.
• Build and launch teams. Set up new teams from zero, hire/train/QA/reporting, and hand to a lead; expand coverage for new markets.
• Create structure. Set up SOPs, escalation paths, QA criteria, knowledge base ownership, and shift handovers; conduct root-cause reviews after misses.
• Plan for the travel calendar. Prepare the team for peak seasons and disruptions; lead service recovery; adapt support to the client journey.
• Lead through leader

Job description

SupportYourApp is seeking a Key Account Manager in the United States to own client accounts end-to-end, drive commercial results, and manage operations and relationships. You will negotiate SLAs and scopes, coordinate with Legal and Finance on MSAs and SOWs, and structure plans that scale with client needs.

You will build and launch client teams, expand language/time-zone coverage across hubs, and ensure successful go-lives while maintaining strong client leadership communications.