Client Service Manager - Maryland

Brown and Caldwell, Inc.; Columbia (MD); On-site; USD 95,000 - 129,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Parental leave

Job summary

Brown and Caldwell, Inc. seeks a Client Service Manager to lead strategic municipal relationships in Maryland. You will partner with CSTs, translate client needs into value, and drive growth through innovative, integrated solutions.

Expect to collaborate across disciplines, manage client data, and guide long-term engagement plans. A strong background in environmental engineering and municipal utilities is essential, with a proven record of expanding services.

Qualifications

• Minimum 5 years in environmental engineering/consulting with marketing and business development.
• Knowledge of the Maryland and DC Metro water/wastewater market is preferred.
• Experience serving municipal utilities and leading client engagements.

Responsibilities

• Serve as primary Client Service Manager for strategic municipal clients in Maryland.
• Develop and execute client growth strategies and expand service offerings.
• Lead client engagement activities to build long-term partnerships.
• Maintain accurate client data and collaborate with CSTs.
• Identify risks and support pursuit strategy and go/no-go decisions.
• Balance billable and non-billable time while achieving portfolio targets.

Skills

Client relationships

Strategic thinking

Proposal support

Stakeholder engagement

Presentation skills

Team collaboration

Market research

Delivery leadership

Education

Bachelor's degree in Engineering/Science/Business

Job description

This role will serve as the primary Client Service Manager (CSM) for strategic municipal clients in Brown and Caldwell’s Maryland market, acting as the lead point of contact and trusted advisor for assigned accounts. The purpose of the CSM role is to strengthen and expand client relationships, advance BC’s understanding of client needs and priorities, and position the firm to deliver exceptional value through innovative and integrated solutions. This individual will be responsible for developing and executing client growth strategies, identifying opportunities to expand BC’s service offerings, and leading client engagement activities that result in long-term partnerships and sustainable business growth. Success in this role is built on strong client relationships, a deep understanding of the water and wastewater industry, effective collaboration with Client Service Teams (CSTs), and a demonstrated ability to translate client needs into meaningful outcomes for both the client and the firm.

Responsibilities

• Support administration and performance of the client portfolio (projects and pursuits) to achieve BC and client business outcomes.
• Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases.
• Contribute to development of client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones.
• Build a track record of securing and delivering profitable assignments within Area/Market priorities.
• Maintain utilization targets aligned with portfolio responsibilities.
• Apply growth and business case thinking to support delivery decisions and reinforce BC’s value through tangible client-recognized outcomes.
• Maintain accurate and current client data within BC information systems (e.g., WS+).
• Support effective engagement of SMEs and Delivery leaders to broaden service impact.
• Assist in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy.
• Maintain regular client engagement (approximately 20% of time, billable or non-billable).
• Identify and communicate emerging risks affecting client performance or BC exposure.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Skills And Competencies

• Foundational understanding of client portfolio development and business performance drivers.
• Professional acumen in supporting project oversight while building client-facing credibility.
• Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development.
• Proficiency in developing and maintaining client relationships across functional levels.
• Working knowledge of client business drivers and emerging needs.
• Ability to contribute to market research and support expansion into adjacent services.
• Demonstrated ability to collaborate effectively within multidisciplinary teams.
• Developing experience in proposal support and pursuit participation.
• Working familiarity with governance principles, risk management, and decision-support practices.
• Proficiency in facilitation, communication, and presentation skills.
• Working proficiency in digital tools, data systems, and emerging AI applications.
• Demonstrated leadership potential with the ability to motivate and support team performance.

Experience

• Typically, a minimum of 5 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Preferred Skills And Experience

• Preferably at least 10 to 15 years working closely with municipal water and wastewater utilities, significant consulting experience and successful business development track record
• Excellent judgement and strategic thinking skills
• Knowledge of the Maryland and DC Metro water/ wastewater market
• Collaborative delivery experience, such as PDB and CMAR, or owner advisor services
• Competence in municipal conveyance systems and treatment facilities
• Experience delivering detailed designs, planning and/or construction administration
• Has served as project manager with key municipal clients in Maryland and DC Metro area
• Effective Project Management skills in managing scope, schedule, budget and risk.

Education

• A bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.

Learn More About Our Work

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Salary Range

The anticipated starting pay range for this position is based on the employee’s primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location A: $95,000 - $129,000

Location B: $104,000 - $142,000

Location C: $114,000 - $155,000

Benefits and Other Compensation

We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance.

About Brown And Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com

This position is subject to a pre-employment background check and a pre-employment drug test.

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.