Client Service Manager - Maryland

Brown and Caldwell; Columbia (MD); Hybrid; USD 104,000 - 142,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with employer match

Paid time off and parental leave

Paid holidays

Tuition reimbursement

Disability and life insurance

Job summary

Brown and Caldwell in Maryland seeks a primary Client Service Manager for strategic municipal clients, leading as the main contact and trusted advisor. You will strengthen relationships, translate client needs into outcomes, and expand service offerings through innovative, integrated solutions.

You will collaborate with project managers, technical leaders, and delivery teams to support planning through program management across water, wastewater, stormwater, and related infrastructure.

Qualifications

• Foundational understanding of client portfolio development and business performance drivers.
• Professional acumen in supporting project oversight while building client-facing credibility.
• Ability to identify opportunities and contribute to pursuit strategy development.
• Proficiency in developing and maintaining client relationships across levels.
• Working knowledge of client business drivers and emerging needs.
• Ability to contribute to market research and expansion into adjacent services.
• Demonstrated collaboration within multidisciplinary teams.
• Experience with proposal support and pursuit participation.
• Familiarity with governance, risk management, and decision-support practices.
• Proficiency in facilitation, communication, and presentation skills.

Responsibilities

• Support administration and performance of the client portfolio to achieve business outcomes.
• Serve as an active CST member for Type I/II clients and contribute as needed.
• Contribute to development of 1-, 3-, and 5-year client growth milestones.
• Build a track record of profitable assignments within market priorities.
• Maintain utilization targets aligned with portfolio responsibilities.
• Support delivery decisions with growth and business-case thinking.
• Maintain accurate client data in BC information systems (e.g., WS+).
• Engage SMEs and Delivery leaders to broaden service impact.
• Expand client relationships across functions and levels; gather market intelligence.
• Maintain regular client engagement (~20% of time).
• Identify emerging risks affecting client performance or BC exposure.
• Adapt and execute additional assignments as needs evolve.

Skills

Client relationship management

Project leadership

Market research

Proposal support

Communication & presentation

Cross-functional collaboration

Education

Bachelor's degree in engineering, science, business, sales, or equivalent experience

Job description

This role will serve as the primary Client Service Manager (CSM) for strategic municipal clients in Brown and Caldwell’s Maryland market, acting as the lead point of contact and trusted advisor for assigned accounts. The purpose of the CSM role is to strengthen and expand client relationships, advance BC’s understanding of client needs and priorities, and position the firm to deliver exceptional value through innovative and integrated solutions. This individual will be responsible for developing and executing client growth strategies, identifying opportunities to expand BC’s service offerings, and leading client engagement activities that result in long-term partnerships and sustainable business growth. Success in this role is built on strong client relationships, a deep understanding of the water and wastewater industry, effective collaboration with Client Service Teams (CSTs), and a demonstrated ability to translate client needs into meaningful outcomes for both the client and the firm.

As the CSM, you will work closely with and leverage project managers, technical leaders, technical delivery enterprise and project delivery teams to support successful execution of planning, design, permitting, construction, and program management services. The individual will serve as a visible advocate for clients within the organization, connecting them to BC’s full range of technical capabilities and fostering opportunities across water, wastewater, stormwater, and related infrastructure programs throughout Maryland. This role may also support strategic pursuits and projects in the DC Metro area.

Responsibilities

• Support administration and performance of the client portfolio (projects and pursuits) to achieve BC and client business outcomes.
• Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases.
• Contribute to development of client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones.
• Build a track record of securing and delivering profitable assignments within Area/Market priorities.
• Maintain utilization targets aligned with portfolio responsibilities.
• Apply growth and business case thinking to support delivery decisions and reinforce BC’s value through tangible client-recognized outcomes.
• Maintain accurate and current client data within BC information systems (e.g., WS+).
• Support effective engagement of SMEs and Delivery leaders to broaden service impact.
• Assist in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy.
• Maintain regular client engagement (approximately 20% of time, billable or non-billable).
• Identify and communicate emerging risks affecting client performance or BC exposure.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Skills and Competencies

• Foundational understanding of client portfolio development and business performance drivers.
• Professional acumen in supporting project oversight while building client-facing credibility.
• Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development.
• Proficiency in developing and maintaining client relationships across functional levels.
• Working knowledge of client business drivers and emerging needs.
• Ability to contribute to market research and support expansion into adjacent services.
• Demonstrated ability to collaborate effectively within multidisciplinary teams.
• Developing experience in proposal support and pursuit participation.
• Working familiarity with governance principles, risk management, and decision-support practices.
• Proficiency in facilitation, communication, and presentation skills.
• Working proficiency in digital tools, data systems, and emerging AI applications.
• Demonstrated leadership potential with the ability to motivate and support team performance.

Experience

• Typically, a minimum of 5 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Preferred Skills and Experience

• Preferably at least 10 to 15 years working closely with municipal water and wastewater utilities, significant consulting experience and successful business development track record
• Excellent judgement and strategic thinking skills
• Knowledge of the Maryland and DC Metro water/ wastewater market
• Collaborative delivery experience, such as PDB and CMAR, or owner advisor services
• Compentenance in municipal conveyance systems and treatment facilities
• Experience delivering detailed designs, planning and/or construction administration
• Has served as project manager with key municipal clients in Maryland and DC Metro area
• Effective Project Management skills in managing scope, schedule, budget and risk.

Education

• A bachelor’s degree in engineering, science,business, sales, or equivalent experience is required.

Salary Range:Theanticipatedstarting payrange for this position is based on the employee’s primary work location and maybemore or lessdependingupon skills, experience,and education. These ranges may be modified in the future.

Location A: $95,000 - $129,000
Location B: $104,000 - $142,000
Location C: $114,000 - $155,000

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions formunicipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visitwww.brownandcaldwell.com

This position is subject to a pre-employment background check and a pre-employment drug test.

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.

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